Title: Problem with backups
Last modified: October 1, 2020

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# Problem with backups

 *  Resolved [heronhebling](https://wordpress.org/support/users/heronhebling/)
 * (@heronhebling)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/problem-with-backups/)
 * Hi! I’m having problems with backups on duplicator.
    I migrated some of my sites
   to a new server, since then I can’t do the backups due to the timeout. It always
   hangs in the same place. I tested with several different sites and are having
   the same problem.
 * I contacted my host and he indicated that I talk to you and send you the logs,
   as they said that there is no limitation on the server.
 * Is there any way I can send the logs? or of you help me?
 * Thank you!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-backups%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/problem-with-backups/#post-13481609)
 * Hey [@heronhebling](https://wordpress.org/support/users/heronhebling/)
 * Thanks for the feedback! There are a few items in the FAQ that may provide a 
   solution to this issue, this one may get you going.
 *     – I’m having troubles building a package what are my options?
        – [https://snapcreek.com/duplicator/docs/faqs-tech/#faq-package-135-q](https://snapcreek.com/duplicator/docs/faqs-tech/#faq-package-135-q)
 * If that does not help and you want to submit a [support ticket](https://snapcreek.com/ticket)
   for this issue we can have a closer look at your setup. Please provide a link
   to this thread when submitting the ticket.
 * Cheers~
 *  Thread Starter [heronhebling](https://wordpress.org/support/users/heronhebling/)
 * (@heronhebling)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/problem-with-backups/#post-13492961)
 * Hi!
    Thanks for the reply. I’ve opened a support ticket. Thanks again!
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/problem-with-backups/#post-13495908)
 * ok thanks for the update!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem with backups’ is closed to new replies.

 * ![](https://ps.w.org/duplicator/assets/icon-256x256.png?rev=2906985)
 * [Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More](https://wordpress.org/plugins/duplicator/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/duplicator/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/duplicator/)
 * [Active Topics](https://wordpress.org/support/plugin/duplicator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/duplicator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/duplicator/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/problem-with-backups/#post-13495908)
 * Status: resolved