Title: Problem with cached pixels
Last modified: January 29, 2021

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# Problem with cached pixels

 *  [decordimotika](https://wordpress.org/support/users/decordimotika/)
 * (@decordimotika)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/problem-with-cached-pixels/)
 * Hello,
    Before a few days I install the plugin and connect with Facebook without
   problems. Yesterday i make changes on my business manager and make and install
   new pixel. “Vaiven pixel 2021” [https://paste.pics/BFYKQ](https://paste.pics/BFYKQ)
   The problem is that now the plugin didnt see the new pixel [https://paste.pics/BFYL3](https://paste.pics/BFYL3)(
   still exists the old info for pixels). I try to reset the facebook connection
   but the problem still exists. How to fix it?
    -  This topic was modified 5 years, 4 months ago by [decordimotika](https://wordpress.org/support/users/decordimotika/).
    -  This topic was modified 5 years, 4 months ago by [decordimotika](https://wordpress.org/support/users/decordimotika/).
    -  This topic was modified 5 years, 4 months ago by [decordimotika](https://wordpress.org/support/users/decordimotika/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-cached-pixels%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/)
 * (@antoscarface)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/problem-with-cached-pixels/#post-13997871)
 * Hi,
 * the problem is that the plugin caches some results from Facebook APIs for performance
   perspectives.
 * Maybe at this time the issue should be already solved, but if you will be in 
   the same case again, you can click into “Clear transients” inside the General
   Settings > Advanced Settings of Pixel Caffeine: [https://snipboard.io/NXZ4sq.jpg](https://snipboard.io/NXZ4sq.jpg)
 *  Thread Starter [decordimotika](https://wordpress.org/support/users/decordimotika/)
 * (@decordimotika)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/problem-with-cached-pixels/#post-13998095)
 * Hi Antonino,
    I’ve been trying this for the last few days, but nothing has changed,
   the old pixels are still visible. The problem still exists. I tried to clear 
   the caching from the admin panel of the hosting, but it still doesn’t work.
 *  Plugin Author [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/)
 * (@antoscarface)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/problem-with-cached-pixels/#post-13998233)
 * Please, check that the pixels are correctly under the Ad account connected to
   your business manager.
    Here two useful pages from the Facebook documentation
   which I hope helps you to solve the issue:
 – [https://www.facebook.com/business/help/314143995668266?id=1205376682832142](https://www.facebook.com/business/help/314143995668266?id=1205376682832142)–
   [https://www.facebook.com/business/help/1082423901815363](https://www.facebook.com/business/help/1082423901815363)
 * The business account will be selected from the Ad Account you will choose in 
   the first select.
 *  Thread Starter [decordimotika](https://wordpress.org/support/users/decordimotika/)
 * (@decordimotika)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/problem-with-cached-pixels/#post-14006315)
 * Yes the pixels are correctly connected. Please see scr.shot [https://www.dropbox.com/s/u0if0dm3ebiz3r3/Screenshot%202021-02-05%2009.32.47.png?dl=0](https://www.dropbox.com/s/u0if0dm3ebiz3r3/Screenshot%202021-02-05%2009.32.47.png?dl=0)
   
   and from admin panel [https://www.dropbox.com/s/dunjo1o2wn1rtow/Screenshot%202021-02-05%2009.35.01.png?dl=0](https://www.dropbox.com/s/dunjo1o2wn1rtow/Screenshot%202021-02-05%2009.35.01.png?dl=0)
   I want to use Vaiven Pixel 2021-Dimotika ID: 1347397108932056, but i cant see
   it
    -  This reply was modified 5 years, 4 months ago by [decordimotika](https://wordpress.org/support/users/decordimotika/).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Problem with cached pixels’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/pixel-caffeine_e2ce0c.svg)
 * [Pixel Caffeine](https://wordpress.org/plugins/pixel-caffeine/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pixel-caffeine/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pixel-caffeine/)
 * [Active Topics](https://wordpress.org/support/plugin/pixel-caffeine/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pixel-caffeine/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pixel-caffeine/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [decordimotika](https://wordpress.org/support/users/decordimotika/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/problem-with-cached-pixels/#post-14006315)
 * Status: not resolved