Title: Problem with cookieyes plugin
Last modified: December 29, 2022

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# Problem with cookieyes plugin

 *  Resolved [Marc Saffar](https://wordpress.org/support/users/canayou/)
 * (@canayou)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/problem-with-cookieyes-plugin/)
 * Hello,
   I use a cookie plugin : cookieyes [https://wordpress.org/plugins/cookie-law-info/](https://wordpress.org/plugins/cookie-law-info/)
   When publicity cookies are refused it blocks YouTube embedded videos but there
   is a placeholder supposed to display on the black screen of the YT video. On 
   my Website, it does not display. Cookieyes told me it is because of the third
   part plugin (Presto Player).Is it a a solvable problem ?Best.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-cookieyes-plugin%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Andre Gagnon](https://wordpress.org/support/users/2winfactor/)
 * (@2winfactor)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/problem-with-cookieyes-plugin/#post-16328630)
 * Did you try our youtube Privacy-Enhanced Mode? It uses the youtube nocookie domain
   which shouldn’t need cookies.
 *  Thread Starter [Marc Saffar](https://wordpress.org/support/users/canayou/)
 * (@canayou)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/problem-with-cookieyes-plugin/#post-16329265)
 * Thanks for your anser.
   No, I searched and did not found where is your youtube
   Privacy-Enhanced Mode.
 *  [paulam11](https://wordpress.org/support/users/paulam11/)
 * (@paulam11)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/problem-with-cookieyes-plugin/#post-16329593)
 * Thanks for the update.
 * I made a screencast for your guide – [https://d.pr/v/CCeITK](https://d.pr/v/CCeITK)
 * I hope that helps. Please let us know if you have other questions.
 *  Thread Starter [Marc Saffar](https://wordpress.org/support/users/canayou/)
 * (@canayou)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/problem-with-cookieyes-plugin/#post-16330192)
 * Thank you for your help. I had only looked in the block settings. I made the 
   change but unfortunately refusing ad cookies still causes the black screen.
 *  Plugin Author [Andre Gagnon](https://wordpress.org/support/users/2winfactor/)
 * (@2winfactor)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/problem-with-cookieyes-plugin/#post-16330587)
 * Hmmmm… you may need to reach out to the developer of that plugin. I’m not sure
   why their placeholder is not appearing. We do wrap our youtube video inside our
   player, so it’s possible that’s causing the issue. I don’t have enough familiarity
   with how the cookieyes plugin is coded to offer an explanation. Have you reached
   out to them? Maybe there is a way to get them to work together.
 * One thing you could try – could you try adding a poster image to the player inside
   WordPress? This may appear in the absence of the video.
    -  This reply was modified 3 years, 5 months ago by [Andre Gagnon](https://wordpress.org/support/users/2winfactor/).
 *  Thread Starter [Marc Saffar](https://wordpress.org/support/users/canayou/)
 * (@canayou)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/problem-with-cookieyes-plugin/#post-16333683)
 * Yes I contacted cookieyes developpers they answer me it happens because a 3rd
   part plugin (you) with no more details.
   I have tried with a poster image but 
   it does not appear.I have also tried with a native YouTube Gutenberg block and
   the video plays even with cookies not accepted !Here is a test page with a PrestoPlayer
   vimeo block : it plays, a native YT block : it plays, a PrestoPlayer YT block
   with poster image : it does not plays and no Fallback.I will try to insist with
   cookieye. Thanks for help.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Problem with cookieyes plugin’ is closed to new replies.

 * ![](https://ps.w.org/presto-player/assets/icon-256x256.png?rev=2831276)
 * [Presto Player](https://wordpress.org/plugins/presto-player/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/presto-player/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/presto-player/)
 * [Active Topics](https://wordpress.org/support/plugin/presto-player/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/presto-player/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/presto-player/reviews/)

## Tags

 * [compliance](https://wordpress.org/support/topic-tag/compliance/)
 * [cookies](https://wordpress.org/support/topic-tag/cookies/)
 * [Youtube](https://wordpress.org/support/topic-tag/youtube/)

 * 6 replies
 * 3 participants
 * Last reply from: [Marc Saffar](https://wordpress.org/support/users/canayou/)
 * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/problem-with-cookieyes-plugin/#post-16333683)
 * Status: resolved