Title: Problem with customize menu
Last modified: November 23, 2024

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# Problem with customize menu

 *  Resolved [Alan Sillitoe](https://wordpress.org/support/users/sillitoe/)
 * (@sillitoe)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/problem-with-customize-menu/)
 * For some reason, the Orbitfox plugin is causing the submenus in the customize
   menu of the backend to become widely spaced out. At least, the problem goes away
   when I deactivate this plugin.
 * ![](https://i0.wp.com/france.upf.org/tmp/Capture%20d%E2%80%99%C3%A9cran%202024-
   11-23%20165050.jpg?ssl=1)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Kush](https://wordpress.org/support/users/kushnamdev/)
 * (@kushnamdev)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/problem-with-customize-menu/#post-18156407)
 * Hi @sillitoe,
 * I tested it and the issue don’t occur at my end with the latest version of both
   Neve and Orbit Fox.
 * This issue might be occurring due to a plugin conflict. So please deactivate 
   all plugins and check if it resolves your issue and after that try activating
   the plugins one by one to find problematic plugin. Then replace it with an alternate
   plugin.
 * To do it safely without losing any of your work, please take the following steps:
    - Install and activate the [Health Check](https://wordpress.org/plugins/health-check/)
      plugin.
    - Enable the TroubleShoot mode.
    - Enable the Neve theme and Orbit Fox  plugin and open the page.
    - Does it resolve the issue? If yes, then there is some plugin conflict or configuration
      error that you can check by enabling theme/plugins one by one in the troubleshooting
      mode.
 * Health Check allows troubleshooting without losing the current setup. The changes
   are done only temporarily until you turn off the troubleshoot mode. However, 
   it is recommended to keep a backup. 
 * You might want to back your website up before doing this; if you don’t already
   have a backup plugin, then you can use this one: [https://wordpress.org/plugins/updraftplus/](https://wordpress.org/plugins/updraftplus/).
 * Since it’s a new plugin, it most likely won’t cause any additional issues.
 * Let us know if this solved your issue.
 *  Thread Starter [Alan Sillitoe](https://wordpress.org/support/users/sillitoe/)
 * (@sillitoe)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/problem-with-customize-menu/#post-18159842)
 * Hi Kush, thank you for your reply and for letting me know that the problem doesn’t
   appear for you. Sorry for the slow response. I tried enabling the TroubleShoot
   mode, but when I do that the customize menu no longer appears, so I guess I’ll
   have to go through disabling the plugins manually, unless I’m doing something
   wrong.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem with customize menu’ is closed to new replies.

 * ![](https://ps.w.org/themeisle-companion/assets/icon-128x128.gif?rev=3369007)
 * [Orbit Fox: Duplicate Page, Menu Icons, SVG Support, Cookie Notice, Custom Fonts & More](https://wordpress.org/plugins/themeisle-companion/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/themeisle-companion/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/themeisle-companion/)
 * [Active Topics](https://wordpress.org/support/plugin/themeisle-companion/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/themeisle-companion/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/themeisle-companion/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Alan Sillitoe](https://wordpress.org/support/users/sillitoe/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/problem-with-customize-menu/#post-18159842)
 * Status: resolved