Title: Problem with customizer
Last modified: February 9, 2017

---

# Problem with customizer

 *  Resolved [hamurette](https://wordpress.org/support/users/hamurette/)
 * (@hamurette)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/problem-with-customizer-2/)
 * Hi
 * Really nice plugin but makes problem with customiser in Zerif Lite theme.
 * Can you look at this problem please?
 * Thankk you in advance

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Author [MyThemeShop](https://wordpress.org/support/users/mythemeshop/)
 * (@mythemeshop)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/problem-with-customizer-2/#post-8793564)
 * Hello,
 * We just released v4.0.9 addressing this issue. Let me know if it works for you.
 *  Thread Starter [hamurette](https://wordpress.org/support/users/hamurette/)
 * (@hamurette)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/problem-with-customizer-2/#post-8794011)
 * Hello there,
 * Thank you for your quick reply.
 * I just tried it. Unfortunately, update didn’t resolve the issue. As soon as I
   enable Wp Review plugin, customiser stops working 🙁
 *  Plugin Author [MyThemeShop](https://wordpress.org/support/users/mythemeshop/)
 * (@mythemeshop)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/problem-with-customizer-2/#post-8795687)
 * Hello,
 * Have you tried clearing your browser’s cache? We’ve only changed a css file in
   the new version so the customizer shouldn’t completely stop working.
 * I hope to hear from you soon.
 *  Thread Starter [hamurette](https://wordpress.org/support/users/hamurette/)
 * (@hamurette)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/problem-with-customizer-2/#post-8796076)
 * I tried clearing server’s and browser’s cache – still cannot access customiser.
 *  Plugin Author [MyThemeShop](https://wordpress.org/support/users/mythemeshop/)
 * (@mythemeshop)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/problem-with-customizer-2/#post-8798189)
 * Hello,
 * Kindly register to [Support Forums](https://community.mythemeshop.com/forum/11-free-plugin-support/)
   and provide your login details in the sensitive data field so I can check what’s
   wrong.
 * Thank you
 *  Thread Starter [hamurette](https://wordpress.org/support/users/hamurette/)
 * (@hamurette)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/problem-with-customizer-2/#post-8798661)
 * I registered but struggle to find “sensitive data field”
 *  Plugin Author [MyThemeShop](https://wordpress.org/support/users/mythemeshop/)
 * (@mythemeshop)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/problem-with-customizer-2/#post-8799714)
 * Hello,
 * Can you please leave the link of your thread so I can ask our support moderators
   to help you there?
 * Looking forward to help you. Thank you.
 *  Thread Starter [hamurette](https://wordpress.org/support/users/hamurette/)
 * (@hamurette)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/problem-with-customizer-2/#post-8799738)
 * [https://wordpress.org/support/topic/problem-with-customizer-2/#post-8799714](https://wordpress.org/support/topic/problem-with-customizer-2/#post-8799714)
 * Thank you for your support!! Much appreciated.
 *  Plugin Author [MyThemeShop](https://wordpress.org/support/users/mythemeshop/)
 * (@mythemeshop)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/problem-with-customizer-2/#post-8799751)
 * Hello,
 * Sorry if I was unclear in my previous reply. Let me try to be more specific, 
   please follow below steps and skip the ones you already completed:
    1. Register
   for free on MyThemeShop by following this link: [https://mythemeshop.com/#signup](https://mythemeshop.com/#signup)
 * 2. Once registered, check your email for login details. Login to your account
   and open a new thread by following this link:
    [https://community.mythemeshop.com/index.php?app=forums&module=post&section=post&do=new_post&f=11](https://community.mythemeshop.com/index.php?app=forums&module=post&section=post&do=new_post&f=11)
 * 3. Once opened, please leave the link as a reply to this thread and I will get
   that sorted on an ugent basis for you.
 * Looking forward to help you. Thank you.
 *  Thread Starter [hamurette](https://wordpress.org/support/users/hamurette/)
 * (@hamurette)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/problem-with-customizer-2/#post-8800851)
 * Hi
 * I followed your “steps” and I managed to add sensitive data. Post needs to be
   accepted by moderator. I will update link as soon as my post will be approved.
 * One more time, I would like to thank your for excellent support.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Problem with customizer’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-review_e57c82.svg)
 * [WordPress Review Plugin: The Ultimate Solution for Building a Review Website](https://wordpress.org/plugins/wp-review/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-review/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-review/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-review/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-review/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-review/reviews/)

 * 10 replies
 * 2 participants
 * Last reply from: [hamurette](https://wordpress.org/support/users/hamurette/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/problem-with-customizer-2/#post-8800851)
 * Status: resolved