Title: Problem with Default email template
Last modified: November 12, 2019

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# Problem with Default email template

 *  Resolved [lolad](https://wordpress.org/support/users/lolad/)
 * (@lolad)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/problem-with-default-email-template/)
 * Hi there,
    I’ve got a problem with defaut email template. I don’t want to have
   any Details such the Calendar name, the langage, and so on in the user notification
   email. So I put the shorcode |CHECK_IN|to have the date and |START_HOUR|to have
   the hour, with sentences introducing the date and hour But the change doesn’t
   seem to be saved. The Details shortcode is still there whatever I do, even if
   I’ve got the message, your change has been saved. Do you have any idea to avoid
   this problem ? Thank your for your help
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-default-email-template%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [lolad](https://wordpress.org/support/users/lolad/)
 * (@lolad)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/problem-with-default-email-template/#post-12126046)
 * Me again,
    I delete the Default Mail Template and create another one. I modify
   the mail template and change the |DETAILS| shortcode by |CHECK_IN|to have the
   date and |START_HOUR|.
 * The changes seem are saved in the different notifications. I received notification
   mail but it is :
    – in english, and may langage is french and the calendar is
   in french – and no changes at all are taken into account. The Details shortcode
   is still there, in the mail I received but not in the Back Office mail notification.
 * Please can you take a look or tell me what to do for resolving the différent 
   problèmes I had with your plugin.
 *  Plugin Author [DOTonPAPER](https://wordpress.org/support/users/dotonpaper/)
 * (@dotonpaper)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/problem-with-default-email-template/#post-12126125)
 * Hello,
 * Make sure you are modifying the right template – for example if you are using
   instant approval, modify the template for instant approval, and so on.
 * If you still have a problem with this, please send and email to [support@pinpoint.world](https://wordpress.org/support/topic/problem-with-default-email-template/support@pinpoint.world?output_format=md)
 * Thank you!
 *  Thread Starter [lolad](https://wordpress.org/support/users/lolad/)
 * (@lolad)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/problem-with-default-email-template/#post-12127252)
 * Hi and thank you for your answer.
    It was the right template but I didn’t restore
   the database. Now the setting I’ve changed in the mail template works.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem with Default email template’ is closed to new replies.

 * ![](https://ps.w.org/booking-system/assets/icon-256x256.png?rev=2192807)
 * [Pinpoint Booking System - Version 2](https://wordpress.org/plugins/booking-system/)
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 * 3 replies
 * 2 participants
 * Last reply from: [lolad](https://wordpress.org/support/users/lolad/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/problem-with-default-email-template/#post-12127252)
 * Status: resolved