Title: Problem with emails when completing orders
Last modified: April 5, 2017

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# Problem with emails when completing orders

 *  [bof1946](https://wordpress.org/support/users/bof1946/)
 * (@bof1946)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/problem-with-emails-when-completing-orders/)
 * I was asked to investigate why a website was very slow. The site sells places
   at a campsite which is only used occasionally by people visiting events at a 
   nearby racetrack. After copying the site to my staging server I found it was 
   running very low on memory, which appeared to be because it was looping through
   all the incomplete orders. There were over 1400 of these. The site uses a combination
   of WooCommerce and Events Calendar PRO plugins among others, WooCommerce is version
   2.4.6.
 * I thought I would first upgrade to the latest versions (WooCommerce 2.6.14 at
   the time) which worked on my staging server, but on the live site it crashed 
   with an out of memory error and we had to restore from a backup. So we started
   updating orders for past events to ‘completed’, forgetting that it would send
   order complete emails to people, causing confusion and worry. We then changed
   the text of the customer-completed-order email to a follow up sales letter, and
   all appeared to work well if we changed the Order Status to Completed on the 
   Order Details page, but if we use the bulk action ‘Mark complete’ on the Orders
   page it sent a different email, containing very little except the original order
   details, causing worry and confusion yet again.
 * My questions are (1) what is the difference between these two ways of changing
   the order status to completed, and (2) how can we complete orders for past events
   in bulk, preferably without sending an email?
 * Also any advice for a better way of processing these orders in future would be
   welcome. I understand WordPress, but I’ve no experience with WooCommerce.
 * Thanks for your help.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Mike Jolley](https://wordpress.org/support/users/mikejolley/)
 * (@mikejolley)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/problem-with-emails-when-completing-orders/#post-8995391)
 * If you disable the completed email in WC > Settings > Emails, it won’t send to
   customers.
 * The emails should not differ though; they use the same template. Maybe one of
   your plugins injects content in one of them but not the other.
 *  Thread Starter [bof1946](https://wordpress.org/support/users/bof1946/)
 * (@bof1946)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/problem-with-emails-when-completing-orders/#post-8995459)
 * Thanks. I thought we had tried that and it still sent an email, but maybe it 
   is another plugin? We’ll investigate.
 *  Plugin Contributor [Mike Jolley](https://wordpress.org/support/users/mikejolley/)
 * (@mikejolley)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/problem-with-emails-when-completing-orders/#post-8995533)
 * Could be in that case. Our emails do not fire if disabled.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem with emails when completing orders’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Mike Jolley](https://wordpress.org/support/users/mikejolley/)
 * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/problem-with-emails-when-completing-orders/#post-8995533)
 * Status: not resolved