Title: Problem with export feature
Last modified: August 25, 2021

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# Problem with export feature

 *  Resolved [samoreen](https://wordpress.org/support/users/samoreen/)
 * (@samoreen)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/problem-with-export-feature/)
 * Hi,
 * Today, I have tried to use the Export feature for the first time. The resulting
   CSV file was very strange : all the lines corresponding to users who have subscribed
   to all categories are empty. The total number of lines corresponds to the total
   number of subscriptions but only the subscriptions where the user only selected
   some categories (instead of all) are present. IF the user has checked All Categories,
   the CSV file contains an empty line.
 * Patrick

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [vandestouwe](https://wordpress.org/support/users/vandestouwe/)
 * (@vandestouwe)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/problem-with-export-feature/#post-14804482)
 * Yes there is a problem in that area.
    The real problem is that on changing the
   email address field with the all categories checkbox in the checked state the
   form was not properly set in cases the email address was new.
 * I will release version 2.6.5 later today.
 *  Thread Starter [samoreen](https://wordpress.org/support/users/samoreen/)
 * (@samoreen)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/problem-with-export-feature/#post-14804582)
 * Hi,
 * Problem spotted. In my case, the problem is caused by a category name containing
   an accented character (the category name is “Expos à voir”). For all users who
   subscribed to this category, the generated line in the CSV file is empty. This
   can be reproduced at will.
 * Patrick
    -  This reply was modified 4 years, 9 months ago by [samoreen](https://wordpress.org/support/users/samoreen/).
 *  Plugin Author [vandestouwe](https://wordpress.org/support/users/vandestouwe/)
 * (@vandestouwe)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/problem-with-export-feature/#post-14804743)
 * Ok new information. Does the subscriber list contain all the categories correctly?
   
   Please send me an screen image of the list containing the accented character.
   Use [sidney@vandestouwe.com](https://wordpress.org/support/topic/problem-with-export-feature/sidney@vandestouwe.com?output_format=md)
   as mail address. Would you be willing to show me the problem in a google meeting?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem with export feature’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [vandestouwe](https://wordpress.org/support/users/vandestouwe/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/problem-with-export-feature/#post-14804743)
 * Status: resolved