Title: Problem with getting invoice
Last modified: September 24, 2025

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# Problem with getting invoice

 *  Resolved [jkrol12](https://wordpress.org/support/users/jkrol12/)
 * (@jkrol12)
 * [8 months, 2 weeks ago](https://wordpress.org/support/topic/problem-with-getting-invoice/)
 * Hi
 * I have a problem with receiving an invoice for a card payment. I have already
   opened a support ticket on wp mail support through the form on the website and
   received a reply asking me to provide the card details, which I did. Unfortunately,
   since then I have not received any further contact, despite submitting a new 
   request. Could you please let me know where I can write to obtain the invoice?
 * Ticket number: [#16841]
 * Best regards,
   Jakub Król

Viewing 1 replies (of 1 total)

 *  Plugin Support [Patrick](https://wordpress.org/support/users/paddyam/)
 * (@paddyam)
 * [8 months, 2 weeks ago](https://wordpress.org/support/topic/problem-with-getting-invoice/#post-18654747)
 * Hi [@jkrol12](https://wordpress.org/support/users/jkrol12/),
 * I’m so sorry for the delay and the frustration this has caused. It’s possible
   we may have accidentally missed your follow-up. I’ve just escalated your case,
   and we’ll locate your invoice and get it over to you as soon as possible.
 * Thank you for your patience, and again, my apologies for the oversight.
 * Kind regards.

Viewing 1 replies (of 1 total)

The topic ‘Problem with getting invoice’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Patrick](https://wordpress.org/support/users/paddyam/)
 * Last activity: [8 months, 2 weeks ago](https://wordpress.org/support/topic/problem-with-getting-invoice/#post-18654747)
 * Status: resolved