Problem with images in outlook and other email clients

  • Resolved George Angelopoulos

    (@artupweb)


    2 months ago

    Dear Sir,

    I have an eshop and I have put your plugin to make it faster. It has worked great except for one thing.

    When an order is made, the email displaying the order that goes to me or the customer, contains links with the images in webp format. Unfortunately Outlook and some other email clients do not support .webp files so the email appears broken.

    The same thing happens with Mailchimp for WooCommerce plugin. I have connected it with API to get all products’ info automatically. So it gets the images in Webp. Everything works well in the browser but when trying to send an email, many people complain that they don’t see the products’ images.

    Could you tell me if and how I could disable the webp images for these 2 cases?

    Best Regards,

    George

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Mateusz Gbiorczyk

    (@mateuszgbiorczyk)

    2 months ago

    Hi @artupweb,

    Thank you for your message.

    Maybe I’ll tell you how our plugin works?

    When a browser tries to download an image file, the plugin checks if it supports the AVIF format (if enabled in the plugin settings). If so, the browser will receive an equivalent of the original image in the AVIF format. If it does not support AVIF, but supports the WebP format, the browser will receive the equivalent of the original image in WebP format. In case the browser does not support either WebP or AVIF, the original image is loaded. This means full support for all browsers.

    Below I have attached the tutorial describing how to test the plugin:
    https://mattplugins.com/docs/how-to-test-converter-for-media-plugin

    Everything should work correctly here. If Outlook doesn’t support the WebP format, it doesn’t send it in the Accept header, and the plugin loads the original image.

    Best,
    Mateusz

    Thread Starter George Angelopoulos

    (@artupweb)

    2 months ago

    Thank you for taking the time to answer Mateusz!
    I’ll investigate further into the issue and report back if I find the problem!

Viewing 2 replies - 1 through 2 (of 2 total)

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