Title: Problem with import
Last modified: August 20, 2016

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# Problem with import

 *  Resolved [GEPS](https://wordpress.org/support/users/geps/)
 * (@geps)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/problem-with-import/)
 * I’m using the current version of Wysija and WordPress.
 * The problem I’m having is that whenever I either manually enter an email address
   and name or upload a file to import… the page just refreshes.
 * The format of the information entered is correct, I’ve even tried importing your
   example details from the support site – and the same happens.
 * I’ve tried 3 different browsers and 2 machines but same problem.
 * Any ideas?
 * [http://wordpress.org/extend/plugins/wysija-newsletters/](http://wordpress.org/extend/plugins/wysija-newsletters/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [amistad18](https://wordpress.org/support/users/amistad18/)
 * (@amistad18)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/problem-with-import/#post-3389461)
 * Hello,
 * Did you try to disable all plugins for a while, change your theme to twenty twelve,
   and then try to upload file or import subscribers by text field?
 * Ami.
 *  [Ben](https://wordpress.org/support/users/benheu/)
 * (@benheu)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/problem-with-import/#post-3389510)
 * Hello there,
    This could be an Access rights problem. Make sure there is enough
   access to write files in the folder : wp-content/uploads/wysija/temp
 * If it still doesn’t work, please post a ticket onto our support site : support.
   wysija.com
 * We will help you from there.
    Cheers, Ben

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem with import’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [Ben](https://wordpress.org/support/users/benheu/)
 * Last activity: [13 years, 4 months ago](https://wordpress.org/support/topic/problem-with-import/#post-3389510)
 * Status: resolved