Title: Problem with internal scan
Last modified: February 23, 2021

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# Problem with internal scan

 *  Resolved [jawharbf](https://wordpress.org/support/users/jawharbf/)
 * (@jawharbf)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/problem-with-internal-scan/)
 * Hi,
 * First I would like to thank the team who created this plugin.
    After last update,
   internal scan is not working.
 * This is message that I have in log:
    — INFO Starting investigation of /var/www/
   clients/client0/web39/web/ INFO Patterns database /var/www/clients/client0/web39/
   web/wp-content/plugins/quttera-web-malware-scanner/patterns.db loaded successfully
   ERROR Failed to update option qtr_scan_cron_args INFO Internal scan scheduled.
   Next run 14:40:37 INFO Starting internal scan of [/var/www/clients/client0/web39/
   web/] —
 * But after, spinner still working but no file is scanner.
    In summary all counter
   still on Zero.
 * Best regards

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [quttera](https://wordpress.org/support/users/quttera/)
 * (@quttera)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/problem-with-internal-scan/#post-14090879)
 * Hello,
 * Based on the provided log, WordPress fails to store in options table scan job
   parameters containing scan task details and thus stuck
 *     ```
       ERROR Failed to update option qtr_scan_cron_args
       ```
   
 * Can you please check the PHP error log for the website it may contain more information
   on the failure?
 *  Thread Starter [jawharbf](https://wordpress.org/support/users/jawharbf/)
 * (@jawharbf)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/problem-with-internal-scan/#post-14093051)
 * nothing special in error.log
 *  Plugin Author [quttera](https://wordpress.org/support/users/quttera/)
 * (@quttera)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/problem-with-internal-scan/#post-14093815)
 * Thank you for the update.
 * Please add the following PHP directive in wp-config.php file and run the internal
   scan once again.
 *     ```
       define('QTR_FS_SNAPSHOT', true);
       ```
   
 * This will force the plugin to keep the investigation snapshot as a file and not
   as an option in WP database.
 *  Thread Starter [jawharbf](https://wordpress.org/support/users/jawharbf/)
 * (@jawharbf)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/problem-with-internal-scan/#post-14094764)
 * Now, no error message is displayed. But still all counter no changing.
    I think
   there is problem with WP Cron. I’m investigation that problem.
 * This is what log is displaying now:
    — INFO Starting investigation of /var/www/
   clients/client0/web39/web/ INFO Patterns database /var/www/clients/client0/web39/
   web/wp-content/plugins/quttera-web-malware-scanner/patterns.db loaded successfully
   INFO Storing file based snapshot INFO Successfully saved content of [/var/www/
   clients/client0/web39/web/wp-content/plugins/quttera-web-malware-scanner/qtr_scan_cron_args]
   INFO Filesystem snapshot stored successfully INFO Internal scan scheduled. Next
   run 10:00:25 INFO Starting internal scan of [/var/www/clients/client0/web39/web/]—
 *  Thread Starter [jawharbf](https://wordpress.org/support/users/jawharbf/)
 * (@jawharbf)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/problem-with-internal-scan/#post-14109744)
 * Hi,
 * I resolved the cron problem and now it work well.
    But still need the line define(‘
   QTR_FS_SNAPSHOT’, true);
 * When I remove it, the error msg in log reappear
 * Thanks for help
 *  Plugin Author [quttera](https://wordpress.org/support/users/quttera/)
 * (@quttera)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/problem-with-internal-scan/#post-14111126)
 * Thank you so much for the update.
 * The QTR_FS_SNAPSHOT force plugin to store operational data as a file and not 
   as an option into WordPress database.
 * Are you able to run the internal scan on your website?
 *  Plugin Author [quttera](https://wordpress.org/support/users/quttera/)
 * (@quttera)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/problem-with-internal-scan/#post-14159182)
 * The issue had been closed

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Problem with internal scan’ is closed to new replies.

 * ![](https://ps.w.org/quttera-web-malware-scanner/assets/icon-256x256.png?rev=
   2902086)
 * [Quttera ThreatSign – Web Malware Scanner for WordPress](https://wordpress.org/plugins/quttera-web-malware-scanner/)
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 * 7 replies
 * 2 participants
 * Last reply from: [quttera](https://wordpress.org/support/users/quttera/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/problem-with-internal-scan/#post-14159182)
 * Status: resolved