Title: Problem with JetPack/WordPress.com login Last modified: August 10, 2024 --- # Problem with JetPack/WordPress.com login * Resolved [alex784f](https://wordpress.org/support/users/alex784f/) * (@alex784f) * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-with-jetpack-wordpress-com-login/) * Hello, * Sorry for posting here, but I can’t seem to get support for my issue with Jetpack and WordPress.com. * I have a self-hosted site with the JetPack plugin, and I have a subscription to Jetpack Social. After changing servers, I got disconnected from JetPack, and it’s asking me to reconnect. JetPack uses WordPress.com for the connection, but when I try to log in, they ask for an SMS code, but I no longer have access to the phone number. * I tried using the WordPress.com account recovery form by providing my email, the transaction number of the Jetpack Social subscription, but for the URL, I can’t put my site’s URL because it says it’s not a WordPress.com site, which is true since I only use the WordPress.com account to use the JetPack plugin on a self-hosted site. So, I had to put a WordPress.com URL; otherwise, I’m stuck with a message like “Sorry, but the website you provided does not exist on WordPress. com. Is it a self-hosted WordPress.org website?” * I sent this message two days ago and haven’t received any response from WordPress support. I have no way to contact JetPack either. I’m just stuck with a JetPack plugin that tells me I have a valid Jetpack Social subscription, but I need to log in to use it, which I can’t do. * How can I contact JetPack support when I can no longer log into my WordPress. com account? * ![](https://i0.wp.com/mxpassion.com/wp/Screenshot1.png?ssl=1) Viewing 7 replies - 1 through 7 (of 7 total) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-with-jetpack-wordpress-com-login/#post-17945180) * Hi [@alex784f](https://wordpress.org/support/users/alex784f/) * Can you tell us your site URL? We will then reach out to the account on file as owning the site to assist you. * Thread Starter [alex784f](https://wordpress.org/support/users/alex784f/) * (@alex784f) * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-with-jetpack-wordpress-com-login/#post-17945208) * The URL is [http://www.lebigusa.com/](http://www.lebigusa.com/) [@bruceallen](https://wordpress.org/support/users/bruceallen/) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-with-jetpack-wordpress-com-login/#post-17945233) * Hi [@alex784f](https://wordpress.org/support/users/alex784f/) * Thanks – so there are two accounts with this site, the one which purchased the Jetpack Social Upgrade and then another which has a similar username to what you’re using here. Which account are you trying to sign into? * Thread Starter [alex784f](https://wordpress.org/support/users/alex784f/) * (@alex784f) * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-with-jetpack-wordpress-com-login/#post-17945264) * [@bruceallen](https://wordpress.org/support/users/bruceallen/), I managed to log in to the second account with my email address, but it wasn’t the main account. As a result, I can’t manage the subscription, for example; I get the message:_“ This product was purchased by another WordPress.com account. To manage this product, log in to that account or contact its owner.”_ * The main account should normally be under the username “lebigusa” and the email address “news”, but I can’t log in because WordPress sends me a SMS code, and I no longer have that phone number. * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-with-jetpack-wordpress-com-login/#post-17945277) * Hi [@alex784f](https://wordpress.org/support/users/alex784f/) * I’ve sent an email to the “news” address, if you can reply to that, we can get this sorted out for you. * Thanks! * Thread Starter [alex784f](https://wordpress.org/support/users/alex784f/) * (@alex784f) * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-with-jetpack-wordpress-com-login/#post-17945281) * I replied to your email [@bruceallen](https://wordpress.org/support/users/bruceallen/) Thanks * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-with-jetpack-wordpress-com-login/#post-17945299) * Got it! As we’re in touch via email now, I will close this thread. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Problem with JetPack/WordPress.com login’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 7 replies * 2 participants * Last reply from: [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/problem-with-jetpack-wordpress-com-login/#post-17945299) * Status: resolved