Title: Problem with Live Chat
Last modified: June 1, 2023

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# Problem with Live Chat

 *  [vprest](https://wordpress.org/support/users/vprest/)
 * (@vprest)
 * [2 years, 12 months ago](https://wordpress.org/support/topic/problem-with-live-chat/)
 * Hello!
   After installing Live Chat on the Word Press site, the widget overlays
   the site elements, the bottom navigation menu. Can I somehow change the location
   of the Live Chat widget?In the mobile version of the site, the Live Chat widget
   overlays the menu buttons.Can I change the position of the widget? For example
   move higher?
 * [https://drive.google.com/file/d/1SJYkCCGyjEV0VWuzrhlM8qwSqJ0egZoX/view?usp=sharing](https://drive.google.com/file/d/1SJYkCCGyjEV0VWuzrhlM8qwSqJ0egZoX/view?usp=sharing)
 * ![](https://drive.google.com/file/d/1SJYkCCGyjEV0VWuzrhlM8qwSqJ0egZoX/view?usp
   =sharing)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-live-chat%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Thread Starter [vprest](https://wordpress.org/support/users/vprest/)
 * (@vprest)
 * [2 years, 12 months ago](https://wordpress.org/support/topic/problem-with-live-chat/#post-16787797)
 * We tried to place using the code and move the chat icon a little higher, but 
   to no avail. Changing the bottom position did nothing (
   What needs to be fixed
   in the code so that the chat widget can be moved higher?
 *     ```wp-block-code
       <!--<call-us 
       phonesystem-url="https://1342.3cx.cloud" 
       style="position:fixed;font-size:16px;line-height:17px;z-index: 99999;--call-us-main-accent-color:#1c61e7;--call-us-main-background-color:#FFFFFF;--call-us-plate-background-color:#373737;--call-us-plate-font-color:#E6E6E6;--call-us-main-font-color:#292929;--call-us-agent-bubble-color:#29292910;right: 20px; bottom: 20px;" 
       id="wp-live-chat-by-3CX" 
       minimized="true" 
       animation-style="noanimation" 
       party="*******" 
       minimized-style="bubbleright" 
       allow-call="true" 
       allow-video="false" 
       allow-soundnotifications="true" 
       enable-mute="true" 
       enable-onmobile="true" 
       offline-enabled="true" 
       enable="true" 
       ignore-queueownership="false" 
       authentication="both" 
       operator-name="******" 
       show-operator-actual-name="true" 
       aknowledge-received="true" 
       gdpr-enabled="false" 
       message-userinfo-format="both" 
       message-dateformat="both" 
       lang="ru" 
       button-icon-type="default" 
       greeting-visibility="none" 
       greeting-offline-visibility="none" 
       chat-delay="2000" 
       enable-direct-call="true" 
       enable-ga="false" 
       ></call-us>--> 
       <script defer src="https://downloads-global.3cx.com/downloads/livechatandtalk/v1/callus.js" id="tcx-callus-js" charset="utf-8"></script>
       ```
   

Viewing 1 replies (of 1 total)

The topic ‘Problem with Live Chat’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 1 reply
 * 1 participant
 * Last reply from: [vprest](https://wordpress.org/support/users/vprest/)
 * Last activity: [2 years, 12 months ago](https://wordpress.org/support/topic/problem-with-live-chat/#post-16787797)
 * Status: not resolved