Title: Problem with mail Last modified: September 7, 2016 --- # Problem with mail * Resolved [clintcunha](https://wordpress.org/support/users/clintcunha/) * (@clintcunha) * [9 years, 9 months ago](https://wordpress.org/support/topic/problem-with-mail/) * Good day, * I installed EME on my localhost, edited the form and seccessfully submitted the form and mails were sent to my local mail test tool. * But when I try in a live site the mails are not being sent. I have set up smtp settings according to my host and all is correct. Enable RSVP notifications is set to yes. * I then turned on debug and tried to send a mail from Send Mail option and got this notice: * **2016-09-07 10:13:36 SERVER -> CLIENT: 220 www449.jnb1.host-h.net ESMTP Exim 4.80 Wed, 07 Sep 2016 12:13:36 +0200 2016-09-07 10:13:36 CLIENT -> SERVER: EHLO dirtjunkie.co.za 2016-09-07 10:13:36 SERVER -> CLIENT: 250-www449.jnb1.host-h. net Hello dirtjnwnxh at www449.jnb1.host-h.net [41.203.16.63] 250-SIZE 31457280 250-8BITMIME 250-ETRN 250-PIPELINING 250-AUTH LOGIN PLAIN 250-STARTTLS 250 HELP 2016-09-07 10:13:36 CLIENT -> SERVER: STARTTLS 2016-09-07 10:13:36 SERVER -> CLIENT: 220 TLS go ahead 2016-09-07 10:13:36 SMTP Error: Could not connect to SMTP host. 2016-09-07 10:13:36 CLIENT -> SERVER: QUIT 2016-09-07 10:13:36 SERVER- > CLIENT: 221 www449.jnb1.host-h.net closing connection 2016-09-07 10:13:36 SMTP connect() failed. [https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting](https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting)** * Any ideas where it has gone wrong between localhost and live server? * Thank you in advance for your help Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Franky](https://wordpress.org/support/users/liedekef/) * (@liedekef) * [9 years, 9 months ago](https://wordpress.org/support/topic/problem-with-mail/#post-8154522) * Well, since the client only got a server disconnected, you should verify your settings. What are your smtp settings? Did you put “tls://my.mail.server” ? The “tls://” will force tls then, if the server supports it. Also maybe smtp auth is needed? * Thread Starter [clintcunha](https://wordpress.org/support/users/clintcunha/) * (@clintcunha) * [9 years, 9 months ago](https://wordpress.org/support/topic/problem-with-mail/#post-8154546) * Thank you for prompt response. * SMTP settings are: smtp host: smtp.dirtjunkie.co.za port: 587 authentication: yes username and password correct * This what what I should use according to host. Should I make the smtp host tls:// smtp.dirtjunkie.co.za * Plugin Author [Franky](https://wordpress.org/support/users/liedekef/) * (@liedekef) * [9 years, 9 months ago](https://wordpress.org/support/topic/problem-with-mail/#post-8154584) * 587 ? That means you need ssl … so change your smtp host setting to * ssl://smtp.dirtjunkie.co.za * And try again * Thread Starter [clintcunha](https://wordpress.org/support/users/clintcunha/) * (@clintcunha) * [9 years, 9 months ago](https://wordpress.org/support/topic/problem-with-mail/#post-8154595) * Gave that a try. It then gives me this which happens instantly: * **2016-09-07 11:50:21 SMTP ERROR: Failed to connect to server: (0) 2016-09-07 11:50:21 SMTP connect() failed. [https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting](https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting)** * Plugin Author [Franky](https://wordpress.org/support/users/liedekef/) * (@liedekef) * [9 years, 9 months ago](https://wordpress.org/support/topic/problem-with-mail/#post-8154608) * Well, then it is not ssl 🙂 Try tls then … * Thread Starter [clintcunha](https://wordpress.org/support/users/clintcunha/) * (@clintcunha) * [9 years, 9 months ago](https://wordpress.org/support/topic/problem-with-mail/#post-8154638) * Tried both of them but not working 🙂 * Plugin Author [Franky](https://wordpress.org/support/users/liedekef/) * (@liedekef) * [9 years, 9 months ago](https://wordpress.org/support/topic/problem-with-mail/#post-8154869) * Then try another port: ssl + 465 typically works or nothing and port 25 or tls and port 25 * Thread Starter [clintcunha](https://wordpress.org/support/users/clintcunha/) * (@clintcunha) * [9 years, 9 months ago](https://wordpress.org/support/topic/problem-with-mail/#post-8154942) * I have tried those options but no luck. I am in contact with my host to try resolve the matter and see what options they can give me. * Once I have it working I will post here so it can help others with the same issue. * Plugin Author [Franky](https://wordpress.org/support/users/liedekef/) * (@liedekef) * [9 years, 9 months ago](https://wordpress.org/support/topic/problem-with-mail/#post-8155095) * If all else fails and mail works from within wordpress itself, use “wp_mail” as method, not smtp. It is also very well possible that you need to use “localhost” on your hosting server as mailserver. * Thread Starter [clintcunha](https://wordpress.org/support/users/clintcunha/) * (@clintcunha) * [9 years, 9 months ago](https://wordpress.org/support/topic/problem-with-mail/#post-8155343) * I changed to wp-mail as method and that is working fine so I will leave it at that. Thank you so much for all your help. It is much appreciated! * I tested so many event management systems but yours is the only one with proper functionality that can be customized, with fast support on top of that. * This plugin should be on the top of the list! 🙂 Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Problem with mail’ is closed to new replies. * ![](https://ps.w.org/events-made-easy/assets/icon-256x256.png?rev=1856035) * [Events Made Easy](https://wordpress.org/plugins/events-made-easy/) * [Frequently Asked Questions](https://wordpress.org/plugins/events-made-easy/#faq) * [Support Threads](https://wordpress.org/support/plugin/events-made-easy/) * [Active Topics](https://wordpress.org/support/plugin/events-made-easy/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/events-made-easy/unresolved/) * [Reviews](https://wordpress.org/support/plugin/events-made-easy/reviews/) * 10 replies * 2 participants * Last reply from: [clintcunha](https://wordpress.org/support/users/clintcunha/) * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/problem-with-mail/#post-8155343) * Status: resolved