Hello there @babylon323
I just tested that in my end and it worked without any issues.
Are you using the default registration form or have you added any other fields as well?
If you did make changes, can you please export form settings, paste them in a Gist or Pastebin and share the link here with us?
If not, this could be a conflict with another plugin or theme and a conflict test should reveal the conflict to you.
How to:
First, create a recent backup in case you lose any settings during the test and have to restore to a previous working state.
Then deactivate all plugins apart from Forminator, activate a default theme like TwentyTwenty, clear all caches, and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flowchart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
If this is a live website with traffic, I’d rather advise to create a staging environment, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site.
Warm regards,
Dimitris
Hello there @babylon323
I hope you are doing well!
We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.
Kind regards,
Nastia
