Title: Problem with payment notification Last modified: January 27, 2020 --- # Problem with payment notification * Resolved [emanuele2783](https://wordpress.org/support/users/emanuele2783/) * (@emanuele2783) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-with-payment-notification/) * Hi, * I just translated the page from English to Spanish and I got my first order from the Spanish version; the payment went through correctly with Redsys but on the website it says that the payment is pending. * I contacted Redsys and found out that the URL of notification is not accessible, here is the error I get (see picture attached): * Error (Server returned HTTP response code: 403 for URL: [https://www.tenerife-trips.com/?lang=es&wc-api=WC_Gateway_redsys](https://www.tenerife-trips.com/?lang=es&wc-api=WC_Gateway_redsys)) * I noticed that the notification URL is different for orders coming from the English version and it works: [https://www.tenerife-trips.com/?wc-api=WC_Gateway_redsys](https://www.tenerife-trips.com/?wc-api=WC_Gateway_redsys) * I reported this error to WPML and they answered me: * Hello, * Thank you for the feedback. It looks like a compatibility issue with the WooCommerce Redsys Gateway Light plugin and WPML. I have checked this with our compatibility team. We had a couple of issues in the past like this and need plugin author cooperation to fix it. But we haven’t received feedback from them. Please check the following tickets for more details. * [https://wpml.org/forums/topic/redsys-woocommerce-with-wpml-multi-language/](https://wpml.org/forums/topic/redsys-woocommerce-with-wpml-multi-language/) * [https://wpml.org/es/forums/topic/endpoints-de-woocommerce-no-funcionan/page/2/](https://wpml.org/es/forums/topic/endpoints-de-woocommerce-no-funcionan/page/2/) * So one request. Please contact and request the Plugin author to apply for our Go Global program. It will help us to speed up the process and fix the issue. Thank you for your understanding. * [https://wpml.org/documentation/theme-compatibility/go-global-program/](https://wpml.org/documentation/theme-compatibility/go-global-program/) * Can you please help me? - This topic was modified 6 years, 4 months ago by [emanuele2783](https://wordpress.org/support/users/emanuele2783/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-payment-notification%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [Jose Conti](https://wordpress.org/support/users/jconti/) * (@jconti) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-with-payment-notification/#post-12369826) * Hello, * Theoretically, it should not influence at all that WPML is adding what it adds. * The problem with 403 is that some plugin is blocking the URL. I think you mentioned that you were using a protection plugin for the site. What was it? * Kind regards * Thread Starter [emanuele2783](https://wordpress.org/support/users/emanuele2783/) * (@emanuele2783) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-with-payment-notification/#post-12372798) * I use cloudflare and wordfence, I had this problem before with orders coming from the English version of the page, cloudflare was blocking the notification message, so basically I contacted Redsys and got the DNS and add them into clodflare whitelist and since then it worked properly, but now with the translation it does not. * Here is the DNS Redsys sent me: * 195.76.9.187 195.76.9.222 195.76.9.117 195.76.9.149 193.16.243.33 193.16.243.13 193.16.243.173 194.224.159.47 Puerto: 443 194.224.159.57 Puerto: 443 195.76.9.187 Puerto: 443 195.76.9.222 Puerto: 443 * Plugin Author [Jose Conti](https://wordpress.org/support/users/jconti/) * (@jconti) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-with-payment-notification/#post-12372914) * If the English version works fine, the problem must be Wordfence. * I don’t know which of the multiple configurations it has must be the problem, but surely it is something related to strings, post or URL. * If you don’t find the problem, you can install iThmes Security (removing Wordfence), and make sure you don’t have the following settings active: * – Banned Users > Disable “Default Black List” – System Tweaks > Disable “Suspicious Query Strings” & Disable “Long URL Strings” * Thread Starter [emanuele2783](https://wordpress.org/support/users/emanuele2783/) * (@emanuele2783) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-with-payment-notification/#post-12372974) * Hi, * I deactivated wordfence and made an order to see if the notification message goes through, but I did not. I still have the same problem, so it looks like wordfence has nothing to do with this issue. * What else could it be? * Plugin Author [Jose Conti](https://wordpress.org/support/users/jconti/) * (@jconti) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-with-payment-notification/#post-12373273) * Please, login in Redsys, and Check the order. You will see an eye near the order, press it. There Will be something like “HTTP Server respond”. There has to be a number. Which number is it? Normally it would be 200. * Thread Starter [emanuele2783](https://wordpress.org/support/users/emanuele2783/) * (@emanuele2783) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-with-payment-notification/#post-12373685) * I went in the section you said and I don’t see what you are asking to check, here is all I see: * Fecha y hora 28/01/2020 15:12:09 Comercio 346859580 Terminal 1 Descripción Pedido 48983 Fecha de sesión 28/01/2020 Tipo de operación Autorización Nº pedido 799000048983 Resultado operación Autorizada Nºautorización 309633 Importe 0,10 EUR Importe devuelto 0,00 EUR Nº sesión 1 Tipo de pago ServiRed-Finanet Moneda EUR(978) IP 90.170.202.230 Pais de conexión España Código tipo operación 0 Permite devolución Si * Fecha y hora28/01/2020 15:13:14Tipo notificaciónHTTPModo de comunicaciónSíncronaResultado operación0000Cod. respuesta servidorError (Server returned HTTP response code: 403 for URL: [https://www.tenerife-trips.com/?lang=es&wc-api=WC_Gateway_redsys](https://www.tenerife-trips.com/?lang=es&wc-api=WC_Gateway_redsys)) Destino notificaciónhttps://www.tenerife-trips.com/?lang=es&wc-api=WC_Gateway_redsysDatos notificaciónDs_SignatureVersion=HMAC_SHA256_V1&Ds_MerchantParameters=eyJEc19EYXRlIjoiMjglMkYwMSUyRjIwMjAiLCJEc19Ib3VyIjoiMTUlM0ExMyIsIkRzX1NlY3VyZVBheW1lbnQiOiIxIiwiRHNfQ2FyZF9UeXBlIjoiRCIsIkRzX0NhcmRfQ291bnRyeSI6IjcyNCIsIkRzX0Ftb3VudCI6IjEwIiwiRHNfQ3VycmVuY3kiOiI5NzgiLCJEc19PcmRlciI6Ijc5OTAwMDA0ODk4MyIsIkRzX01lcmNoYW50Q29kZSI6IjM0Njg1OTU4MCIsIkRzX1Rlcm1pbmFsIjoiMDAxIiwiRHNfUmVzcG9uc2UiOiIwMDAwIiwiRHNfTWVyY2hhbnREYXRhIjoiIiwiRHNfVHJhbnNhY3Rpb25UeXBlIjoiMCIsIkRzX0NvbnN1bWVyTGFuZ3VhZ2UiOiIxIiwiRHNfQXV0aG9yaXNhdGlvbkNvZGUiOiIzMDk2MzMiLCJEc19DYXJkX0JyYW5kIjoiMSJ9& Ds_Signature=H3cAC5X8lmQ29POBbXI1BgxAcphFuUpjmKmh0SEAdR8= * Fecha y hora28/01/2020 15:13:14Tipo notificaciónE-MailModo de comunicaciónAsíncronaResultado operación0000Cod. respuesta servidorCorrecto (OK)Destino notificaciónemanuele@tenerife- trips.comDatos notificaciónDs_TransactionType:0; Ds_Card_Country:724; Ds_Card_Brand: 1; Ds_Date:28/01/2020; Ds_SecurePayment:1; Ds_Order:799000048983; Ds_Hour:15: 13; Ds_Response:0000; Ds_AuthorisationCode:309633; Ds_Currency:978; Ds_ConsumerLanguage: 1; Ds_Card_Type:D; Ds_MerchantCode:346859580; Ds_Amount:10; Ds_Terminal:001; Server URL: sis.redsys.es * Plugin Author [Jose Conti](https://wordpress.org/support/users/jconti/) * (@jconti) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-with-payment-notification/#post-12374739) * This: `Server returned HTTP response code: 403` This is forbidden, so something is blocking Redsys. * Please go to WPML settings, and configure the languages as directories so Spanish will be /es/ * And try again. * Thread Starter [emanuele2783](https://wordpress.org/support/users/emanuele2783/) * (@emanuele2783) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-with-payment-notification/#post-12377240) * I already tried that, it does not work. * As far as I understand I have to create a page rule in cloudflare. * Do you know anything about that? * Plugin Author [Jose Conti](https://wordpress.org/support/users/jconti/) * (@jconti) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-with-payment-notification/#post-12377459) * No, I’m sorry. * Are you using Free or Paid CloudFlare? * Thread Starter [emanuele2783](https://wordpress.org/support/users/emanuele2783/) * (@emanuele2783) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-with-payment-notification/#post-12377475) * I am using the free version * Plugin Author [Jose Conti](https://wordpress.org/support/users/jconti/) * (@jconti) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-with-payment-notification/#post-12377665) * With the free version, you have very little control over CloudFlare’s configuration. * Thread Starter [emanuele2783](https://wordpress.org/support/users/emanuele2783/) * (@emanuele2783) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-with-payment-notification/#post-12378040) * I solved the problem myself, for next cases tell them they have to whitelist all the IP of Redsys in the Firewall section of Cloudflare. * Thank you. Bye * Plugin Author [Jose Conti](https://wordpress.org/support/users/jconti/) * (@jconti) * [6 years, 4 months ago](https://wordpress.org/support/topic/problem-with-payment-notification/#post-12378178) * But this is what I told you on WhatsApp, that you go to this page [https://redsys.joseconti.com/redsys-para-woocommerce/](https://redsys.joseconti.com/redsys-para-woocommerce/) and perform the steps I explained about CloudFlare. I thought you had already done it. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Problem with payment notification’ is closed to new replies. * ![](https://ps.w.org/woo-redsys-gateway-light/assets/icon-256x256.png?rev=2692750) * [Payment Gateway for Redsys & WooCommerce Lite](https://wordpress.org/plugins/woo-redsys-gateway-light/) * [Support Threads](https://wordpress.org/support/plugin/woo-redsys-gateway-light/) * [Active Topics](https://wordpress.org/support/plugin/woo-redsys-gateway-light/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-redsys-gateway-light/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-redsys-gateway-light/reviews/) * 13 replies * 2 participants * Last reply from: [Jose Conti](https://wordpress.org/support/users/jconti/) * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/problem-with-payment-notification/#post-12378178) * Status: resolved