Title: Problem with plugin update Last modified: April 19, 2023 --- # Problem with plugin update * Resolved [ljfox](https://wordpress.org/support/users/ljfox/) * (@ljfox) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/) * We have participants database, pdf image expansion and pdf recaptcha. There were 2 updates today and as soon as I updated, I now have a Fatal Error and the website is inaccessible. * This is the error message: Failed opening required ‘/home2/cliviaso/public_html/ wp-content/plugins/xnau-plugin-updates/vendor/composer/../yahnis-elsts/plugin- update-checker/load-v4p13.php’ (include_path=’.:/opt/cpanel/ea-php80/root/usr/ share/pear’) * I am not very technical so no idea where to start to restore the website. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-plugin-update-3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/topic/problem-with-plugin-update-3/page/2/?output_format=md) [→](https://wordpress.org/support/topic/problem-with-plugin-update-3/page/2/?output_format=md) * Plugin Author [xnau webdesign](https://wordpress.org/support/users/xnau/) * (@xnau) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/#post-16667586) * You can deactivate the xnau Plugin Updater plugin, I will release an update right away to fix this. * Plugin Author [xnau webdesign](https://wordpress.org/support/users/xnau/) * (@xnau) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/#post-16667602) * I’m sorry for the problem it causedm but I issued an update, version 1.5.1 that fixes the problem. * Check your email, there should be a “recovery link” in the email that was sent to you by the website. Usinbg this link will allow you to access your site and update the xnau Plugin Updates plugin. * Once you do that, you can exit recovery mode. * Thread Starter [ljfox](https://wordpress.org/support/users/ljfox/) * (@ljfox) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/#post-16667643) * I have 2 emails notifying me of your 2 posts but there are no other emails from the website. * Plugin Author [xnau webdesign](https://wordpress.org/support/users/xnau/) * (@xnau) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/#post-16667736) * Are you the administrator? The email will go to the admin and be from your website, it will very helpful if you can find that email. * Thread Starter [ljfox](https://wordpress.org/support/users/ljfox/) * (@ljfox) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/#post-16668314) * Yes I am the administrator. I have been through all emails the website owns and cannot find what you have said should be there. What is my next step please? * [alanbaker](https://wordpress.org/support/users/bakeralanbakernet/) * (@bakeralanbakernet) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/#post-16669537) * I have the same issue and I cannot access recovery mode via URL. I’m an administrator but not the primary. Can you post here the same instructions that were sent out through the email to the primary admin? Thanks. * Alan Baker * [https://caspvt.org/](https://caspvt.org/) * Plugin Author [xnau webdesign](https://wordpress.org/support/users/xnau/) * (@xnau) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/#post-16669943) * There are two ways to get back on your site and fix the problem. First and usually easiest to to use “recovery mode” * If you have the recovery mode link in the recovery email sent to the admin, you can use that. * If you don’t have the special link, it is possible to log in to your site using recovery mode by following the instructions here: * [Using Recovery Mode Without Email Link](https://www.wpbeginner.com/wp-tutorials/how-to-use-wordpress-recovery-mode/#aioseo-method-2-using-recovery-mode-withou-email-link) * It is also possible to disable the plugin remotely (thus bringing your site back onlone) using FTP. Navigate to the plugins folder (wp-content/plugins) and find the “xnau-plugin-updates” item. change the name of the item (I usually do this by adding a 0 to the name) and then you can log in to your site normally. - This reply was modified 3 years, 1 month ago by [xnau webdesign](https://wordpress.org/support/users/xnau/). * Thread Starter [ljfox](https://wordpress.org/support/users/ljfox/) * (@ljfox) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/#post-16670001) * I have tried both methods now. I have tried adding a 0 to xnau-plugin-updates folder first then php filename and with both I get the following error when trying to access the site: * **TypeError thrown** * in_array(): Argument #2 ($haystack) must be of type array, bool given * With the second method, using my own domain name, this is the error: * **Error thrown** * Failed opening required ‘/home2/cliviaso/public_html/wp-content/plugins/xnau- plugin-updates/vendor/composer/../yahnis-elsts/plugin-update-checker/load-v4p13. php’ (include_path=’.:/opt/cpanel/ea-php80/root/usr/share/pear’) * Plugin Author [xnau webdesign](https://wordpress.org/support/users/xnau/) * (@xnau) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/#post-16670009) * OK, well if you can ignore the error and got to the plugins page, you should update the xnau Plugin Updates plugin. * Thread Starter [ljfox](https://wordpress.org/support/users/ljfox/) * (@ljfox) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/#post-16670033) * I can’t get past the error or get access to the site login at all. Would restoring a site backup from before the update work?I will be travelling for 3 days and really don’t want to leave the site inaccessible for that time. * Plugin Author [xnau webdesign](https://wordpress.org/support/users/xnau/) * (@xnau) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/#post-16670071) * Yes, restoring a backup will work. * Thread Starter [ljfox](https://wordpress.org/support/users/ljfox/) * (@ljfox) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/#post-16670121) * Even this seems to be impossible. What a day! It appears Bluehost don’t have backups available. The site will have to stay inaccessible for now. Feeling frustrated. * Plugin Author [xnau webdesign](https://wordpress.org/support/users/xnau/) * (@xnau) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/#post-16670384) * You should try again with FTP, this works…but you need to be careful to get the right one. * You can also do this with the File Manage, this will be in your hosting control panel. * The only thing you need to change is the name of the folder: * wp-content/plugins/xnau-plugin-updates * Change it to: * wp-content/plugins/xnau-plugin-updates0 * That’s all you need to do, after that, your site will load. * I’m very sorry for the inconvenience here. * Thread Starter [ljfox](https://wordpress.org/support/users/ljfox/) * (@ljfox) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/#post-16670524) * I have attached 2 screenshots so you can see that I have changed the folder to have a 0 on the end, and the other screenshot is the website access. * ![](https://i0.wp.com/cliviasociety.com/wp-content/uploads/2023/04/filenamechange. jpg?ssl=1) * ![](https://i0.wp.com/cliviasociety.com/wp-content/uploads/2023/04/weberror.jpg? ssl=1) * Plugin Author [xnau webdesign](https://wordpress.org/support/users/xnau/) * (@xnau) * [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/#post-16670666) * The error you’re seeing, there’s no indication of where this is happening, so at this point, I’m sorry to say I don’t know how to help with that. It can’t be the plugin because you’ve disabled it by changing the name. Viewing 15 replies - 1 through 15 (of 22 total) 1 [2](https://wordpress.org/support/topic/problem-with-plugin-update-3/page/2/?output_format=md) [→](https://wordpress.org/support/topic/problem-with-plugin-update-3/page/2/?output_format=md) The topic ‘Problem with plugin update’ is closed to new replies. * ![](https://ps.w.org/participants-database/assets/icon-256x256.jpg?rev=1389807) * [Participants Database](https://wordpress.org/plugins/participants-database/) * [Frequently Asked Questions](https://wordpress.org/plugins/participants-database/#faq) * [Support Threads](https://wordpress.org/support/plugin/participants-database/) * [Active Topics](https://wordpress.org/support/plugin/participants-database/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/participants-database/unresolved/) * [Reviews](https://wordpress.org/support/plugin/participants-database/reviews/) * 22 replies * 4 participants * Last reply from: [ljfox](https://wordpress.org/support/users/ljfox/) * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/problem-with-plugin-update-3/page/2/#post-16678643) * Status: resolved