Title: Problem with postcode validation Last modified: July 11, 2024 --- # Problem with postcode validation * Resolved [adig25](https://wordpress.org/support/users/adig25/) * (@adig25) * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-with-postcode-validation-2/) * Hi people, * I m in desperate need for help. * I get the error “postcode / ZIP is not formatted correctly.” My store is configured to sell only to the united states so the issue is with US postcodes. * When I deactivated the woocommerce tax plugin, I don’t have an issue anymore. However, I want to have this plugin live so it can auto-calculate the taxes for me. * P.s. I have not put my website in the details here because now it works, due to the tax plugin being off. * Here is my sys configuration below: * ```wp-block-code ### WordPress Environment ### WordPress address (URL): [Redacted] Site address (URL): [Redacted] WC Version: 9.0.2 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ✔ 3.8.0 Log Directory Writable: ✔ WP Version: 6.5.5 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 1 GB PHP Time Limit: 3000 PHP Max Input Vars: 6000 cURL Version: 8.7.1 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 5.7.23-23 Max Upload Size: 1 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### [REDACTED] ### Post Type Counts ### attachment: 3142 cartflows_flow: 1 cartflows_step: 3 consultant: 1 custom_css: 5 elementor_font: 1 elementor_icons: 2 elementor_library: 106 envato_tk_import: 3 jet-engine: 1 jet-woo-builder: 16 mailpoet_page: 1 mastermega_content: 1 mc4wp-form: 1 nav_menu_item: 128 oembed_cache: 61 page: 70 penci_builder: 5 penci-block: 1 pluginops_forms: 3 post: 252 product: 25 product_variation: 15 residency: 1 revision: 1169 rivax-template: 17 shop_order: 3 shop_order_refund: 1 tt_font_control: 1 visa: 1 wp_global_styles: 1 wpcf7_contact_form: 1 wpcode: 2 wpdiscuz_form: 1 wpforms: 3 wptb-tables: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (37) ### Redux Framework: by Team Redux – 4.4.17 Antispam Bee: by pluginkollektiv – 2.11.6 Elementor Blocks for Gutenberg: by Elementor.com – 1.1.4 Buttonizer - Smart Floating Action Button: by Buttonizer – 3.4.4 Classic Widgets: by WordPress Contributors – 0.3 Cloudflare: by Cloudflare Inc. – 4.12.7 CMB2: by CMB2 team – 2.11.0 Columns Addons: by Dannci – 1.1 Ele Custom Skin: by Dudaster.com – 3.1.9 Elementor Pro: by Elementor.com – 3.22.1 Elementor: by Elementor.com – 3.22.3 Envato Elements: by Envato – 2.0.13 Facebook for WooCommerce: by Facebook – 3.2.5 Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.30 Google Listings and Ads: by WooCommerce – 2.7.6 Header and Footer Scripts: by Digital Liberation – 2.2.1 JetWooBuilder For Elementor: by Crocoblock – 2.1.12 Mailchimp for WooCommerce: by Mailchimp – 4.1 MC4WP: Mailchimp for WordPress: by ibericode – 4.9.13 MailPoet: by MailPoet – 4.55.0 One Click Demo Import: by OCDI – 3.2.1 OoohBoi Steroids for Elementor: by OoohBoi – 2.1.6 Raveen Addon: by Rivax Studio – 1.2 Redirection: by John Godley – 5.4.2 ShortPixel Image Optimizer: by ShortPixel - Convert WebP/AVIF & Optimize Images – 5.6.2 Temporary Login Without Password: by StoreApps – 1.8.3 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.24.4 WooCommerce.com Update Manager: by Automattic – 1.0.3 WooPayments: by Automattic – 7.8.1 WooCommerce PayPal Payments: by WooCommerce – 2.8.1 WooCommerce Shipping & Tax: by WooCommerce – 2.6.1 WooCommerce: by Automattic – 9.0.2 Wordfence Security: by Wordfence – 7.11.6 Yoast SEO: by Team Yoast – 23.0 WP File Manager: by mndpsingh287 – 7.2.9 WP Rocket: by WP Media – 3.16.2.1 Easy Forms for Mailchimp: by Code Parrots – 6.9.0 ### Inactive Plugins (20) ### Ajax Search Lite: by Ernest Marcinko – 4.12 Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2 Atomic Blocks - Gutenberg Blocks Collection: by atomicblocks – 2.9.0 CartFlows: by CartFlows Inc – 2.0.8 Contact Form 7: by Takayuki Miyoshi – 5.9.6 Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2 Editor Plus: by Munir Kamal – 2.10.0 Envato Market: by Envato – 2.0.11 Essential Addons for Elementor: by WPDeveloper – 5.9.25 Genesis Blocks: by StudioPress – 3.1.3 Hello Dolly: by Matt Mullenweg – 1.7.2 Kit: by Kit.co – 1.1.1 MailOptin - Lite: by MailOptin Popup Builder Team – 1.2.70.0 Master Addons for Elementor: by Jewel Theme – 2.0.6.3 ProfilePress: by ProfilePress Membership Team – 4.15.10 Stackable - Gutenberg Blocks: by Gambit Technologies Inc – 3.13.2 TGM Plugin Activation: by griffinjt garyj jrf – 2.5.0-dev Ultimate Author Box Lite: by AccessPress Themes – 1.1.4 Widget Options: by Widget Options Team – 4.0.6.1 WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.3.0 ### Dropin Plugins () ### advanced-cache.php: advanced-cache.php db-error.php: db-error.php maintenance.php: maintenance.php ### Must Use Plugins (3) ### Endurance Browser Cache: by Mike Hansen – 0.4 Endurance Page Cache: by Mike Hansen – 2.2.1 SSO: by Garth Mortensen Mike Hansen – 0.4 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### Logging ### Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 1 MB ### WC Pages ### Shop base: #11402 - /shop/ Cart: #38 - /cart/ Checkout: #39 - /checkout/ My account: #41260 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Raveen Version: 1.7 Author URL: https://themeforest.net/user/rivaxstudio/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart-empty.php /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart.php /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/form-checkout.php /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/thankyou.php raveen/woocommerce/emails/customer-completed-order.php raveen/woocommerce/global/wrapper-end.php raveen/woocommerce/global/wrapper-start.php /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/dashboard.php /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/form-login.php /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/my-account.php /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/orders.php /home2/remotet5/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/content-product_cat.php ### WooPayments ### Version: 7.8.1 Connected to WPCOM: Yes WPCOM Blog ID: 171453664 Account ID: acct_1PMpddC0iSjya8nl Payment Gateway: Enabled Test Mode: Disabled Enabled APMs: card WooPay: Not eligible Apple Pay / Google Pay: Disabled Fraud Protection Level: basic Multi-currency: Enabled Auth and Capture: Enabled Documents: Enabled Logging: Disabled ### MailPoet ### Sending Method: PHPMail Send all site's emails with: Default WordPress sending method Task Scheduler method: WordPress Cron ping URL: https://www.remotetribe.life?mailpoet_router&endpoint=cron_daemon&action=ping ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience pattern-toolkit-full-composability product-pre-publish-modal settings async-product-editor-category-field launch-your-store product-editor-template-system Daily Cron: ✔ Next scheduled: 2024-07-11 09:17:54 +00:00 Options: ✔ Notes: 87 Onboarding: completed ### Action Scheduler ### Canceled: 5 Oldest: 2024-06-22 14:33:39 +0000 Newest: 2024-07-08 19:19:50 +0000 Complete: 726 Oldest: 2024-06-09 20:52:04 +0000 Newest: 2024-07-10 17:12:53 +0000 Failed: 78 Oldest: 2022-10-26 01:43:03 +0000 Newest: 2024-06-01 08:00:16 +0000 Pending: 4 Oldest: 2024-07-11 03:00:00 +0000 Newest: 2024-07-11 16:23:25 +0000 ### Status report information ### Generated at: 2024-07-10 18:03:35 +00:00 ``` Viewing 1 replies (of 1 total) * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [1 year, 10 months ago](https://wordpress.org/support/topic/problem-with-postcode-validation-2/#post-17884299) * Hey there, [@adig25](https://wordpress.org/support/users/adig25/)! Thanks for contacting us. I’m happy to help you. * Thank you for opening the thread here. I see on the original thread that you used the jetwoobuilder plugin, correct? I also see other plugins that can affect the website in a big way. * Can you please run a full conflict test to see if something external is interfering with this? * To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. * If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and WooCommerce Shipping & Tax and take a look. Also please make sure you are using a default checkout page. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from. * — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like **[Jetpack](https://jetpack.com/)**. If something goes wrong, you will be able to restore it. * — Also, you can consider using a plugin like **[Health Check & Troubleshooting](https://wordpress.org/plugins/health-check/)**. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors. * — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use **[WP Staging](https://wordpress.org/plugins/wp-staging/)** for quickly spinning up a new test site. * You can find more about this in this **[guide](https://woo.com/document/woocommerce-self-service-guide/#section-4)**. * Please let us know about your findings. * Have a wonderful day! Viewing 1 replies (of 1 total) The topic ‘Problem with postcode validation’ is closed to new replies. * ![](https://ps.w.org/woocommerce-services/assets/icon-256x256.png?rev=3234419) * [WooCommerce Tax (formerly WooCommerce Shipping & Tax)](https://wordpress.org/plugins/woocommerce-services/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-services/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-services/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-services/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-services/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-services/reviews/) ## Tags * [postcode](https://wordpress.org/support/topic-tag/postcode/) * 1 reply * 2 participants * Last reply from: [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/problem-with-postcode-validation-2/#post-17884299) * Status: resolved