Title: Problem with Premium Plugin
Last modified: August 18, 2020

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# Problem with Premium Plugin

 *  Resolved [leytonc](https://wordpress.org/support/users/leytonc/)
 * (@leytonc)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/problem-with-premium-plugin/)
 * Dear All, thank you for your help in advance… We are experiencing 2 issues with
   the Premium plugin…
 * 1) We have bought and paid for a premium plugin, but the email address is not
   accessble to recover our license codes, i have asked this as a support ticket
   but I Have not heard anything back yet, what can we do to recover our premium
   access.
 * 2) We are getting this error message from the wholesale plug in,
 * An error of type E_ERROR was caused in line 917 of the file /var/www/html/wp-
   content/plugins/woocommerce-wholesale-prices-premium/includes/class-wwpp-product-
   visibility.php. Error message: Uncaught Error: Class ‘WC_Shortcodes’ not found
   in /var/www/html/wp-content/plugins/woocommerce-wholesale-prices-premium/includes/
   class-wwpp-product-visibility.php:917
    Stack trace: #0 /var/www/html/wp-includes/
   class-wp-hook.php(287): WWPP_Product_Visibility->{closure}(”) #1 /var/www/html/
   wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /var/
   www/html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /var/www/html/
   wp-settings.php(540): do_action(‘init’) #4 /var/www/html/wp-config.php(85): require_once(‘/
   var/www/html/w…’) #5 /var/www/html/wp-load.php(37): require_once(‘/var/www/html/
   w…’) #6 /var/www/html/wp-admin/admin.php(34): require_once(‘/var/www/html/w…’)#
   7 /var/www/html/wp-admin/update.php(14): require_once(‘/var/www/html/w…’) #8 {
   main} thrown
 * When we are updating WooCommerce, this is causing a major issue. Also the wholesale
   plugin does not seem to be working correctly either, we getting normal users 
   accessing whole sale prices… Could someone please point in the direction of a
   fix please, thank you so much.
 * We are using version 4.3.2 of WooCommerce, version 1.11.10 of WholeSale, version
   1.24.1 of premium.
 * We are currently afriad to apply updates just in case. As it stands, we have 
   disabled the plugins.
 * Thanks, Leyton.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Fauzan Azizie](https://wordpress.org/support/users/fauzanade/)
 * (@fauzanade)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/problem-with-premium-plugin/#post-13277953)
 * Hi [@leytonc](https://wordpress.org/support/users/leytonc/),
 * I’m afraid that this forum is for our free plugin. For our premium plugin support
   please kindly send a support request on [https://wholesalesuiteplugin.com/support/support-request-form/](https://wholesalesuiteplugin.com/support/support-request-form/)
 * Regarding your previous support request with a ticket number of #34121, one of
   our support team had replied to you on August 13th. Could you please check your
   spam folder?
 * Best regards,
 *  Thread Starter [leytonc](https://wordpress.org/support/users/leytonc/)
 * (@leytonc)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/problem-with-premium-plugin/#post-13279005)
 * Hi, thanks for the fast reply… sorry I didnt get the reply, and there is nothing
   in my spam folder :/
 * could you please resend the reply to #34121, we are needing this working again
   ASAP, and it needs sorting.
 * Thanks
 * Leyton.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem with Premium Plugin’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-wholesale-prices/assets/icon-256x256.jpg?rev
   =2547870)
 * [Wholesale Suite – B2B, Dynamic Pricing & WooCommerce Wholesale Prices](https://wordpress.org/plugins/woocommerce-wholesale-prices/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-wholesale-prices/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-wholesale-prices/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-wholesale-prices/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-wholesale-prices/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-wholesale-prices/reviews/)

## Tags

 * [premium plugin](https://wordpress.org/support/topic-tag/premium-plugin/)

 * 2 replies
 * 2 participants
 * Last reply from: [leytonc](https://wordpress.org/support/users/leytonc/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/problem-with-premium-plugin/#post-13279005)
 * Status: resolved