Title: problem with previously version
Last modified: September 11, 2017

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# problem with previously version

 *  Resolved [efimius](https://wordpress.org/support/users/efimius/)
 * (@efimius)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/problem-with-previously-version/)
 * Hello.
    I have a probelm with you Coming Soon plugin. I have done changes in 
   options page. But when I am saving it shows me the last options.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [efimius](https://wordpress.org/support/users/efimius/)
 * (@efimius)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/problem-with-previously-version/#post-9488875)
 * Thank You for solving my problem. I don’t know what you changed on my page or
   what I have done wrong but now it works well. I liked your plugin.
 * Thank You.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [8 years, 9 months ago](https://wordpress.org/support/topic/problem-with-previously-version/#post-9488916)
 * > Thank You for solving my problem. I don’t know what you changed on my page 
   > or what I have done wrong but now it works well. I liked your plugin.
   > Thank You.
 * _*Reads*_
 * That’s bad. I’ve removed the author’s post and will review all of the authors
   replies now.
 * [@richteam](https://wordpress.org/support/users/richteam/) You logged into the
   user’s site and changed something? **This is very serious and please do equivocate.**
   Just a simple yes or no will suffice.
 *  Plugin Author [richteam](https://wordpress.org/support/users/richteam/)
 * (@richteam)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/problem-with-previously-version/#post-9488976)
 * Dear Jan Dembowski
 * We used TeamViewer for connecting with the user and the user saw what we have
   done on his page.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [8 years, 9 months ago](https://wordpress.org/support/topic/problem-with-previously-version/#post-9489062)
 * Your account here is now on moderation watch and I’ve gone and archived every
   instance of your email address in these forums.
 * You have been providing users with your email address and circumventing the prohibition
   against logging into user’s sites.
 * [See this link for the Bad Stuff](https://wordpress.org/support/guidelines/#the-bad-stuff).
 * Here are somethings you can try instead of resorting to that behavior.
 * There are many ways to get information you need and accessing the user’s site
   is not one of them. That’s going too far.
    - Ask for a link to the [http://pasetbin.com/](http://pasetbin.com/) log of 
      the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Send System Info plugin](https://wordpress.org/plugins/send-system-info/)
      and get the data that way.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins except yours, switch to the Twenty Seventeen theme, clear their cache
      and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.
 * If this is a problem for you then please consider removing your plugin from the
   WordPress.org site and hosting it on your own site. There is nothing wrong with
   that and on your own site you can offer support as you please.
 * But not here and not like that. Please contact the plugins team via `plugins [
   at] wordpress.org` if you have any questions about this.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘problem with previously version’ is closed to new replies.

 * ![](https://ps.w.org/coming-soons/assets/icon-128x128.png?rev=1730901)
 * [Coming Soon - Under Construction](https://wordpress.org/plugins/coming-soons/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/coming-soons/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/coming-soons/)
 * [Active Topics](https://wordpress.org/support/plugin/coming-soons/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/coming-soons/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/coming-soons/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/problem-with-previously-version/#post-9489062)
 * Status: resolved