Title: Problem with Report
Last modified: July 17, 2023

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# Problem with Report

 *  Resolved [mcxg46](https://wordpress.org/support/users/mcxg46/)
 * (@mcxg46)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/problem-with-report/)
 * When trying to view reports on the WordPress dashboard, I get the following error:
 * “Oops! We ran into a problem. Please try again in a few minutes. If the issue
   persists please [contact our support](https://www.monsterinsights.com/my-account/support/?utm_source=liteplugin&utm_medium=notice&utm_campaign=unknown-api-error&utm_content=8.16)
   team. Error: API returned a **400: Google Analytics for WordPress by MonsterInsights
   failed to retrieve the new report data. Error message: Non numeric shard id returned:“
   shard1” in go/debugproto input_key { property_key { property_id: 275108320 } }
   status: ALLOWED internal: false shard { explicit_shard_spec { reporting_shard{
   shard_name: “shard1” } processing_shard { shard_name: “shard1” } } } translated_key{
   property_key { account_id: 109274557 property_id: 275108320 entity_id: 2643610907}}.
   Either this isn’t a Gold property or it hasn’t been migrated yet and you should
   specify a scion_profile_id instead.; on /bns/it/borg/it/bns/analytics-be-reporting-
   service-prod-jobs/reporting-service-prod.server/29**“
 * I can’t contact your support team, as you appear to need a paid-for account for
   that. Can you help?
 * Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Michelle D.](https://wordpress.org/support/users/devmich/)
 * (@devmich)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/problem-with-report/#post-16901881)
 * Hi [@mcxg46](https://wordpress.org/support/users/mcxg46/),
 * Thanks for reaching out. I’m sorry for the trouble here.
 * Would you be able to try reconnecting MonsterInsights to your Google Analytics
   property to resolve that 400 error code at **Insights** » **Settings**?
 * In case it helps, here’s a guide you can follow: [https://www.monsterinsights.com/docs/connect-google-analytics/](https://www.monsterinsights.com/docs/connect-google-analytics/)
 * Let us know how it goes.
 * Thanks!
 *  Thread Starter [mcxg46](https://wordpress.org/support/users/mcxg46/)
 * (@mcxg46)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/problem-with-report/#post-16903212)
 * That worked!
 * Many thanks for your help,
 * John
 *  Plugin Support [Michelle D.](https://wordpress.org/support/users/devmich/)
 * (@devmich)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/problem-with-report/#post-16906959)
 * Hi [@mcxg46](https://wordpress.org/support/users/mcxg46/),
 * Glad to hear it! If there’s anything else we can help with, feel welcome to reach
   out again.
 * Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem with Report’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Michelle D.](https://wordpress.org/support/users/devmich/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/problem-with-report/#post-16906959)
 * Status: resolved