Title: Problem with role capabilitys
Last modified: August 22, 2016

---

# Problem with role capabilitys

 *  [j0schi](https://wordpress.org/support/users/j0schi/)
 * (@j0schi)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/problem-with-role-capabilitys/)
 * Hi,
 * i have a problem with the capabilitys. originally i wanted my supportstaff to
   read and repply to all tickets, but not edit/close/… them. if i do the settings
   the ticket link doesnt appear for this user in the backend.
    [http://gyazo.com/888b99605b8780eb7a708a2abf5222da](http://gyazo.com/888b99605b8780eb7a708a2abf5222da)
   when i give em all rights he sees the link, however if i want to see all tickets
   wordpress says that this user doesnt have the rights to do so… am i missing something?
   [http://gyazo.com/8c091de57e045013a100e44793b3cc4e](http://gyazo.com/8c091de57e045013a100e44793b3cc4e)
 * kind regards
    Patrick
 * [https://wordpress.org/plugins/awesome-support/](https://wordpress.org/plugins/awesome-support/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [j0schi](https://wordpress.org/support/users/j0schi/)
 * (@j0schi)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/problem-with-role-capabilitys/#post-5863926)
 * i just found out that this is combined with the publish posts capability… but
   i dont want my support user to publish posts 🙁 because then he can also publish
   comments, testimonials, portfolio and so on…
 *  Plugin Author [siamkreative](https://wordpress.org/support/users/siamkreative/)
 * (@siamkreative)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/problem-with-role-capabilitys/#post-5864105)
 * Hey there,
 * What roles are your support staff currently using? Our plugin creates the following
   custom roles:
    - Support Superviser
    - Support Manager
    - Support Agent
    - Support User
 * More details below:
 *     ```
       $manager = add_role( 'wpas_manager',         __( 'Support Superviser', 'wpas' ), $editor->capabilities );     // Has full capabilities for the plugin in addition to editor capabilities
       		$tech    = add_role( 'wpas_support_manager', __( 'Support Manager', 'wpas' ),    $subscriber->capabilities ); // Has full capabilities for the plugin only
       		$agent   = add_role( 'wpas_agent',           __( 'Support Agent', 'wpas' ),      $author->capabilities );     // Has limited capabilities for the plugin in addition to author's capabilities
       		$client  = add_role( 'wpas_user',            __( 'Support User', 'wpas' ),       $subscriber->capabilities ); // Has posting & replying capapbilities for the plugin in addition to subscriber's capabilities
       ```
   
 * Lemme know if that helps.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem with role capabilitys’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-support/)
 * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [siamkreative](https://wordpress.org/support/users/siamkreative/)
 * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/problem-with-role-capabilitys/#post-5864105)
 * Status: not resolved