Title: Problem with saving emails
Last modified: November 29, 2024

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# Problem with saving emails

 *  [studioam2](https://wordpress.org/support/users/studioam2/)
 * (@studioam2)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/problem-with-saving-emails/)
 * Hi,
   We have a problem with saving emails from the subscription form. They do 
   not appear in the mailerlite account. We have created an api key, set up the 
   form + subscription group. We receive a thank you message, but the number of 
   recipients in the mailer lite account does not increase, so it doesnt work.Can
   You check that and tell Us where is the problem?
    -  This topic was modified 1 year, 6 months ago by [studioam2](https://wordpress.org/support/users/studioam2/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-saving-emails%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [MailerLite](https://wordpress.org/support/users/mailerlite/)
 * (@mailerlite)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/problem-with-saving-emails/#post-18168579)
 * Hi @studioam2 ,
 * We will be happy to help you with any related plugin questions. For anything 
   else and to have accurate help, please contact our MailerLite Support team [here](https://www.mailerlite.com/contact-us?category=woocommerce-wordpress-shopify),
   which in your scenario, it will be possible to open a ticket by clicking “Contact
   Us”.
 * Have a nice day!
 *  Thread Starter [studioam2](https://wordpress.org/support/users/studioam2/)
 * (@studioam2)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/problem-with-saving-emails/#post-18168586)
 * UPDATE, 
   We cleared server and site cache and now its works but… how to configure
   subscription form to check doubled emails, which are already in database in mailerlite?
   We checked and still can add emails, which we registered previously?
 *  Plugin Author [MailerLite](https://wordpress.org/support/users/mailerlite/)
 * (@mailerlite)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/problem-with-saving-emails/#post-18182637)
 * Hello there,
 * Existing email addresses can be still entered in the form – there is nothing 
   to prevent the same address to be used I must say. If the same address is entered–
   it will be able to register via the form once again. In terms of forms – the 
   functionality is taken from MailerLite(it is best to design forms there and then
   add them to the website via the plugin). There is the DOI option available in
   the settings of the plugin:
   [https://ibb.co/R9cBrmH](https://ibb.co/R9cBrmH)But
   it will not prevent the same address from being used in the form.Regards.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem with saving emails’ is closed to new replies.

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   rev=3083205)
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 * 3 replies
 * 2 participants
 * Last reply from: [MailerLite](https://wordpress.org/support/users/mailerlite/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/problem-with-saving-emails/#post-18182637)
 * Status: not resolved