Title: Problem with StatSurfer Plugin Last modified: August 19, 2016 --- # Problem with StatSurfer Plugin * [Bobbyg123](https://wordpress.org/support/users/bobbyg123/) * (@bobbyg123) * [15 years, 7 months ago](https://wordpress.org/support/topic/problem-with-statsurfer-plugin/) * Hi, I just installed the statsurfer plugin to my wordpress.org blog. Now whenever I try to log in to my blog I get the following error message. I can’t get to the dashboard to uninstall it. What do I do ? Help? * Warning: include(install_pl.php) [function.include]: failed to open stream: No such file or directory in /www/sites/742/5ec/www.holiday-cottages-blog.co.uk/ web/wp-content/plugins/statsurfer/statsurfer.php on line 35 * Warning: include(install_pl.php) [function.include]: failed to open stream: No such file or directory in /www/sites/742/5ec/www.holiday-cottages-blog.co.uk/ web/wp-content/plugins/statsurfer/statsurfer.php on line 35 * Warning: include() [function.include]: Failed opening ‘install_pl.php’ for inclusion( include_path=’.:/usr/share/php:/usr/share/pear’) in /www/sites/742/5ec/www.holiday- cottages-blog.co.uk/web/wp-content/plugins/statsurfer/statsurfer.php on line 35 * Fatal error: Call to undefined function StatSurfer_CreateTable() in /www/sites/ 742/5ec/www.holiday-cottages-blog.co.uk/web/wp-content/plugins/statsurfer/statsurfer. php on line 139 Viewing 14 replies - 1 through 14 (of 14 total) * [TiniBits](https://wordpress.org/support/users/tinibits/) * (@tinibits) * [15 years, 7 months ago](https://wordpress.org/support/topic/problem-with-statsurfer-plugin/#post-1726196) * deactivate for now * [FlightTR](https://wordpress.org/support/users/flighttr/) * (@flighttr) * [15 years, 7 months ago](https://wordpress.org/support/topic/problem-with-statsurfer-plugin/#post-1726235) * How do I deactivate when I can’t get to the dash board? * [FlightTR](https://wordpress.org/support/users/flighttr/) * (@flighttr) * [15 years, 7 months ago](https://wordpress.org/support/topic/problem-with-statsurfer-plugin/#post-1726250) * Figured out how to get my site back up and I got the dashboard back: * [FlightTR](https://wordpress.org/support/users/flighttr/) * (@flighttr) * [15 years, 7 months ago](https://wordpress.org/support/topic/problem-with-statsurfer-plugin/#post-1726251) * Figured out how to get my site back up and I got the dashboard back: * [Link…](http://trendriding.com/2010/10/18/tr-crashed-momentarily/) * [yabookreads](https://wordpress.org/support/users/yabookreads/) * (@yabookreads) * [15 years, 7 months ago](https://wordpress.org/support/topic/problem-with-statsurfer-plugin/#post-1726286) * How do you get into the admin page? It doesn’t let you =S * [epitaphone](https://wordpress.org/support/users/epitaphone/) * (@epitaphone) * [15 years, 7 months ago](https://wordpress.org/support/topic/problem-with-statsurfer-plugin/#post-1726351) * I have the same problem. How do you deactivate it when you can’t get to the dashboard? * [Revenant91](https://wordpress.org/support/users/revenant91/) * (@revenant91) * [15 years, 7 months ago](https://wordpress.org/support/topic/problem-with-statsurfer-plugin/#post-1726428) * This plugin update was a complete disaster, but a makeshift solution for getting into your dashboard is below: * [Revenant91](https://wordpress.org/support/users/revenant91/) * (@revenant91) * [15 years, 7 months ago](https://wordpress.org/support/topic/problem-with-statsurfer-plugin/#post-1726434) * I have found a backdoor solution to this issue that may help: * You can get into your dashboard if your blog is set up to email you a notification whenever your blog gets a comment (I have mine sent to a private ‘gmail’ address.) * Look up your blog as a general user would on an internet browser (as if you were looking at it as a guest and not logging into it as a user) and leave a comment on one of your articles/stories. * The system will email you a notification that your blog has a comment waiting to be reviewed, and it will typically provide a backdoor link for you to log into to take you to your comment page. * Once there (the backdoor comment page) flip over to your plugins and deactivate statsurfer. Once you do this, the problem should go away. FYI, I completely deleted the plugin (instead of just deactivating it) and right now my blog seems to be back up and running. * Let me know if this helps or if anyone has an easier solution in case this ever happens again. * [soulful g](https://wordpress.org/support/users/soulful-g/) * (@soulful-g) * [15 years, 7 months ago](https://wordpress.org/support/topic/problem-with-statsurfer-plugin/#post-1726459) * I just encountered the same problem today. I upgraded the stats surfer program and now I can’t login to my blog at all! This is very frustrating because I tried the back door method and it still pops up the header warning as followed please help! * Warning: Cannot modify header information – headers already sent by (output started at /home2/zatoonre/public_html/blog/wp-content/plugins/statsurfer/include/system. php:62) in /home2/zatoonre/public_html/blog/wp-includes/pluggable.php on line 890 * somebody please help!!! * [mr.Z](https://wordpress.org/support/users/mrz-1/) * (@mrz-1) * [15 years, 7 months ago](https://wordpress.org/support/topic/problem-with-statsurfer-plugin/#post-1726460) * > I just encountered the same problem today. I upgraded the stats surfer program > and now I can’t login to my blog at all! * I confirm this problem – WordPress 3.0.1 don’t work with StatSurfer 1.1.1. When I downgrade to 1.0.5 everything work fine. * [soulful g](https://wordpress.org/support/users/soulful-g/) * (@soulful-g) * [15 years, 7 months ago](https://wordpress.org/support/topic/problem-with-statsurfer-plugin/#post-1726461) * So how do I get back into my blog(dashboard). I tried the back door method and I still get the header warning. Who can help me? * [soulful g](https://wordpress.org/support/users/soulful-g/) * (@soulful-g) * [15 years, 7 months ago](https://wordpress.org/support/topic/problem-with-statsurfer-plugin/#post-1726462) * Does anyone know who I should contactfor this problem ? * [epitaphone](https://wordpress.org/support/users/epitaphone/) * (@epitaphone) * [15 years, 7 months ago](https://wordpress.org/support/topic/problem-with-statsurfer-plugin/#post-1726468) * I called my web hosting service, and they helped me fix it. * [Stefano Monti](https://wordpress.org/support/users/stefano-monti/) * (@stefano-monti) * [15 years, 7 months ago](https://wordpress.org/support/topic/problem-with-statsurfer-plugin/#post-1726499) * doesn’t show results in admin… nor a feedback for the widget [http://blog.stefanomonti.net](http://blog.stefanomonti.net) deactivate and reinstall? some other tricks? tks Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Problem with StatSurfer Plugin’ is closed to new replies. ## Tags * [login](https://wordpress.org/support/topic-tag/login/) * 14 replies * 9 participants * Last reply from: [Stefano Monti](https://wordpress.org/support/users/stefano-monti/) * Last activity: [15 years, 7 months ago](https://wordpress.org/support/topic/problem-with-statsurfer-plugin/#post-1726499) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics