Title: Problem with subscribing
Last modified: August 22, 2016

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# Problem with subscribing

 *  Resolved [theresahoran](https://wordpress.org/support/users/theresahoran/)
 * (@theresahoran)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/problem-with-subscribing/)
 * Hello,
    I am still trying to get an issue resolved concerning subscribers on 
   my site (www.fewerpiecesmorepeace). I downloaded the Genesis Palette Pro on or
   about 12/22/14 and shortly thereafter I noticed the number of subscribers on 
   my dashboard was showing a total of 5 but on my site I had 12. I contacted the
   folks at Genesis and they told me to deactivate the program and check the subscribers
   again. If there was not an improvement then I could activate the Genesis program
   again as the fault was not theirs. I am now trying to get a response from Jetpack
   to see if there is a problem with their widget on my site. I have been directed
   to the forums twice and can not find what I need. Please help, thank you.
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [11 years, 5 months ago](https://wordpress.org/support/topic/problem-with-subscribing/#post-5639259)
 * I tried using the form on your site, and it seems to be working properly. I subscribed
   to your blog, and you can now see my email address in your subscriber list.
 * It’s worth noting that Registered Users and Jetpack subscribers are 2 different
   types of users:
    - Registered Users appear under Users > All Users in your dashboard, and register
      through the “Register” link on [your log in page](http://www.fewerpiecesmorepeace.com/wp-login.php?action=register).
    - You receive an email notification when they do so. They do not receive any
      notifications about your new posts, and are not related to Jetpack in any 
      way. You can disable these registrations by going to Settings > General in
      your dashboard.
    - Jetpack Subscribers can be found by following these steps:
       [http://jetpack.me/support/subscriptions/#view-your-email-subscribers](http://jetpack.me/support/subscriptions/#view-your-email-subscribers)
    - They do not appear under Users > All Users, and you do not receive an email
      notification when they sign up. They can sign up via the Subscription form
      in your sidebar.
 * I hope this clarifies things a bit.

Viewing 1 replies (of 1 total)

The topic ‘Problem with subscribing’ is closed to new replies.

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## Tags

 * [subscriptions](https://wordpress.org/support/topic-tag/subscriptions/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/problem-with-subscribing/#post-5639259)
 * Status: resolved