Title: Problem with Sync
Last modified: March 6, 2023

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# Problem with Sync

 *  Resolved [marcintomas](https://wordpress.org/support/users/marcintomas/)
 * (@marcintomas)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/problem-with-sync-3/)
 * synchronization not working.
 * Products in the facebook catalog are available, in the store they are not in 
   stock.
 * I’ve been trying to solve this for two months, but to no avail. Any support advice
   is useless.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-sync-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [schero86](https://wordpress.org/support/users/schero86/)
 * (@schero86)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/problem-with-sync-3/#post-16538745)
 * Hello,
   I am having same issue.The update that was released few weeks ago did 
   not fix this problem.
    -  This reply was modified 3 years, 2 months ago by [schero86](https://wordpress.org/support/users/schero86/).
 *  [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/)
 * (@xue28)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/problem-with-sync-3/#post-16538780)
 * Hi [@marcintomas](https://wordpress.org/support/users/marcintomas/)
 * Thanks for reaching out!
 * I understand that out-of-stock products are still showing on your Facebook catalog,
   correct?
 * Firstly, I trust that you are using the latest version of the Facebook plugin
   correct? Otherwise, please update your Facebook for WooCommerce Plugin by going
   to `Plugins > Installed Plugins`.
 * Next, have you tried to run a manual sync by going to **Marketing > Facebook 
   > Product Sync** > **Sync products** button and see if this resolves the issue?
 * If this did not resolve the issue, I’d like to understand your site properly,
   please share your **System Status Report** that you can find via `WooCommerce
   > Status`. Select `Get system report` and then `Copy for support`. Once you’ve
   done that, you can paste it into your reply here.
 * If you could also provide the **fatal error logs** (if any) under `WooCommerce
   > Status > Logs`.
 * You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/)
   and send the link here.
 * Thanks!
 * Hi [@schero86](https://wordpress.org/support/users/schero86/)
 * Thanks for reaching out!
 * I understand you are experiencing the same issue and since every site is different
   and you’re not the person who originally started this topic then, per the [forum guidelines](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too),
   would you please [start your own topic](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-topic-0)?
 * Additionally, please include your **System Status Report** that you can find 
   via `WooCommerce > Status`. Select `Get system report` and then `Copy for support`.
   Once you’ve done that, you can paste it into your reply here.
 * If you could also provide the **fatal error logs** (if any) under `WooCommerce
   > Status > Logs`.
 * We’ll be more than happy to help there 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem with Sync’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/problem-with-sync-3/#post-16538780)
 * Status: resolved