Title: Problem with sync
Last modified: December 14, 2025

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# Problem with sync

 *  [premiumsets](https://wordpress.org/support/users/premiumsets/)
 * (@premiumsets)
 * [5 months, 3 weeks ago](https://wordpress.org/support/topic/problem-with-sync-4/)
 * I am trying to sync zettle with woocommerce but it keeps loading forever and 
   it doens’t sync. Taxes, country and €, i already checked they are all good on
   both platforms. can you help me?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-sync-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [5 months, 3 weeks ago](https://wordpress.org/support/topic/problem-with-sync-4/#post-18756022)
 * Hello [@premiumsets](https://wordpress.org/support/users/premiumsets/)
 * When the Zettle sync keeps loading, it usually means that something is failing
   in the background and the plugin is unable to complete the request to the Zettle
   API. Matching tax, country and currency is a good first step, but we will need
   to see the logs to understand exactly where it breaks.
 * To move forward, please do the following:
    1. Go to WooCommerce > Status > Logs in your WordPress admin.
    2. In the log dropdown, look for an entry related to Zettle, for example starting
       with “zettle” or “paypal-zettle” and select the latest date, then click “View”.
    3. Copy the full contents of that log and paste it into PrivateBin at [https://privatebin.syde.com](https://privatebin.syde.com/),
       set a sensible expiry time, save it and send us the PrivateBin link.
 * Once we have the logs, we can determine why the sync does not complete and provide
   an exact fix.
 * Kind Regards,
   Krystian
 *  [misaoa](https://wordpress.org/support/users/misaoa/)
 * (@misaoa)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/problem-with-sync-4/#post-18884157)
 * Hello, I have the same issue here is the private past bin link for the last log
   I have
 * [https://privatebin.syde.com/?67b93edd4debe3bd#ACBX7Zhqx9oUxAqCFyD9Cc81puE2ToXFbVYkGNTUzfGP](https://privatebin.syde.com/?67b93edd4debe3bd#ACBX7Zhqx9oUxAqCFyD9Cc81puE2ToXFbVYkGNTUzfGP)
 *  Plugin Support [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/)
 * (@inpsydekrystian)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/problem-with-sync-4/#post-18885239)
 * Hello [@misaoa](https://wordpress.org/support/users/misaoa/)
 * According to logs, your case has a different source.
 * We suggest you contact us directly for further assistance. You can open a ticket
   with our service desk. Here’s how you can request support: [Request Support](https://paypal.inpsyde.com/docs/request-support/).
 * Please make sure to include the URL of this thread in your ticket for reference.
 * Kind regards,
   Krystian
 *  [misaoa](https://wordpress.org/support/users/misaoa/)
 * (@misaoa)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/problem-with-sync-4/#post-18885264)
 * Hello [@inpsydekrystian](https://wordpress.org/support/users/inpsydekrystian/),
 * Thanks, I’ll open a ticket.
 * Have a nice day

Viewing 4 replies - 1 through 4 (of 4 total)

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to reply to this topic.

 * ![](https://ps.w.org/zettle-pos-integration/assets/icon-256x256.png?rev=2694076)
 * [PayPal Zettle POS for WooCommerce](https://wordpress.org/plugins/zettle-pos-integration/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/zettle-pos-integration/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/zettle-pos-integration/)
 * [Active Topics](https://wordpress.org/support/plugin/zettle-pos-integration/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/zettle-pos-integration/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/zettle-pos-integration/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [misaoa](https://wordpress.org/support/users/misaoa/)
 * Last activity: [1 month, 2 weeks ago](https://wordpress.org/support/topic/problem-with-sync-4/#post-18885264)
 * Status: not resolved