Title: Problem with the customization tool
Last modified: August 30, 2016

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# Problem with the customization tool

 *  Resolved [LrHugo](https://wordpress.org/support/users/lrhugo/)
 * (@lrhugo)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/problem-with-the-customization-tool/)
 * Hello, I wanted to know if you have ever had problems with the Theme Customization
   Tool Optimizer (0.3.6)? I can no longer use this tool which makes the home page
   impossible to change … Page loading remains (gray) and nothing happens. I’m at
   Hostinger for 3 weeks and this problem dates back only a few hours.
 * Thank you for your back on this problem, I am available for more details.
    Very
   good day

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Theme Author [OptimizerWP](https://wordpress.org/support/users/layerthemes/)
 * (@layerthemes)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/problem-with-the-customization-tool/#post-6710476)
 * [@lrhugo](https://wordpress.org/support/users/lrhugo/) Could this be a plugin
   conflict? Did you install any plugin recently?
 *  Thread Starter [LrHugo](https://wordpress.org/support/users/lrhugo/)
 * (@lrhugo)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/problem-with-the-customization-tool/#post-6710498)
 * Yes I downloaded many plugins. Here is the list of active mine:
    – Akismet – 
   Asteroids Widget by Electric Tree House – Block Bad Queries (BBQ) – Career Portfolio–
   Contact Form 7 – Database Backup Amazon S3 – Facebook Like Thumbnail – Facebook
   Thumb Fixer – Google Analytics par Yoast – Google XML Sitemaps – iThemes Security–
   Jetpack par WordPress.com – SEO Ultimate – WordPress Snap
 * For information I got my first visits yesterday and the SEO plugin alerted me
   some problems 404. I cleaned the logs.
    It could come from that? Everything works
   really well with the expection of this customization tool.
 * Anyway thank you for your response speed! Really 🙂
 *  Theme Author [OptimizerWP](https://wordpress.org/support/users/layerthemes/)
 * (@layerthemes)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/problem-with-the-customization-tool/#post-6710507)
 * [@lrhugo](https://wordpress.org/support/users/lrhugo/) Can you try disabling 
   the plugins one by one and see which one is causing this?
 * Thanks
 *  Thread Starter [LrHugo](https://wordpress.org/support/users/lrhugo/)
 * (@lrhugo)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/problem-with-the-customization-tool/#post-6710514)
 * After research and after following your advice, I announce that the plugin “Asteroids
   Widget by Electric Tree House” even when disabled on the site is the source of
   the malfunction of the customization tool.
 * This plugin that activates a mini game that “destroys” the elements of the site
   are active everywhere on the site and provides small bugs.
 * Thank you for your advice and your answer, I’m sorry to take you time for small
   problems like that. Good day to you and thank you again.
 *  Theme Author [OptimizerWP](https://wordpress.org/support/users/layerthemes/)
 * (@layerthemes)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/problem-with-the-customization-tool/#post-6710515)
 * [@lrhugo](https://wordpress.org/support/users/lrhugo/) No worries. If you like
   the theme please help us by rating the theme:
    [https://wordpress.org/support/view/theme-reviews/optimizer?filter=5](https://wordpress.org/support/view/theme-reviews/optimizer?filter=5)
 * Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Problem with the customization tool’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/optimizer/0.7.4/screenshot.png)
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## Tags

 * [customization](https://wordpress.org/support/topic-tag/customization/)
 * [tool](https://wordpress.org/support/topic-tag/tool/)

 * 5 replies
 * 2 participants
 * Last reply from: [OptimizerWP](https://wordpress.org/support/users/layerthemes/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/problem-with-the-customization-tool/#post-6710515)
 * Status: resolved