Title: Problem with the initial setup
Last modified: August 4, 2025

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# Problem with the initial setup

 *  Resolved [ajoug](https://wordpress.org/support/users/ajoug/)
 * (@ajoug)
 * [10 months, 1 week ago](https://wordpress.org/support/topic/problem-with-the-initial-setup/)
 * I’m contacting you because I can’t complete the setup. I keep getting stuck at
   the “Choose how to reconnect Ally to your site” popup, and the connection with
   my elementor account doesn’t seem to be working properly.
   In the console I get
   errors telling me that the route/wp-json/ea11y/v1/scanner/stats doesn’t exist.
 * Example of error: /wp-json/ea11y/v1/scanner/stats?period=30&sb_time=1754312009949&
   _locale=user 404 (Not Found)
 * The rest api is not blocked because I see other routes starting with /wp-json/
   ea11y in the list of available routes.
 * I’m on the bedrock stack, so I can see on my elementor account that the site 
   url ends with /wp because wordpress is installed in this folder on bedrock
   I 
   don’t know if this can block the setup process.

Viewing 1 replies (of 1 total)

 *  Plugin Support [Elementor Team](https://wordpress.org/support/users/talmo/)
 * (@talmo)
 * [10 months ago](https://wordpress.org/support/topic/problem-with-the-initial-setup/#post-18589190)
 * Hi, thank you for contacting us regarding this issue!
 * Please [open a ticket](https://elementor.com/help/how-to-submit-a-support-ticket/)
   to our support team so we can assist with resolving the connection error.
 * Ignore the requirement for a pro subscription.
 * We will be waiting to hearing from you!

Viewing 1 replies (of 1 total)

The topic ‘Problem with the initial setup’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [Elementor Team](https://wordpress.org/support/users/talmo/)
 * Last activity: [10 months ago](https://wordpress.org/support/topic/problem-with-the-initial-setup/#post-18589190)
 * Status: resolved