Title: Problem with the plugin
Last modified: August 30, 2016

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# Problem with the plugin

 *  Resolved [Youngtive](https://wordpress.org/support/users/youngtive/)
 * (@youngtive)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/problem-with-the-plugin-10/)
 * Hey all,
 * At the moment i am using this plugin with a buddypress website. This went well
   until today. We now have 2 users which have the same problem all the time when
   they are trying to register, even with other emails.
 * The problem there is that when you go to member requests the additional data 
   gives an question mark and the other details are unknown even to the filled in
   everything. This is only with 2 users.
 * If you need any more information then please let me know!
 * Sorry for my bad english. I am from the Netherlands.
 * Kind regards,
 * Youngtive
 * [https://wordpress.org/plugins/bp-registration-options/](https://wordpress.org/plugins/bp-registration-options/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [10 years, 8 months ago](https://wordpress.org/support/topic/problem-with-the-plugin-10/#post-6600072)
 * Could you provide some screenshots of where you’re seeing the question mark data
   and whatnot?
 *  Thread Starter [Youngtive](https://wordpress.org/support/users/youngtive/)
 * (@youngtive)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/problem-with-the-plugin-10/#post-6600136)
 * Yes I can 🙂
 * It is a picture because it has been removed bij someone else.
 * [http://pasteboard.co/12XZ84RN.jpg](http://pasteboard.co/12XZ84RN.jpg)
 *  [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [10 years, 8 months ago](https://wordpress.org/support/topic/problem-with-the-plugin-10/#post-6600159)
 * I wouldn’t worry about those two spots tooooo much. I do need to find a replacement
   for a couple bits though from the looks of it.
 * The `[ ? ]` spot is supposed to be a flag representing the country their IP address
   originates from, and the right side is supposed to be more data like which city
   etc. However, the API the plugin uses looks to not be functioning any more.
 *  Thread Starter [Youngtive](https://wordpress.org/support/users/youngtive/)
 * (@youngtive)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/problem-with-the-plugin-10/#post-6600201)
 * Ah oke. That explains it. Then we will just continue with the others that are
   coming in good and accept them and we will send the others a mail who has that
   problem.
 * Thanks for your time!
 *  [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [10 years, 8 months ago](https://wordpress.org/support/topic/problem-with-the-plugin-10/#post-6600206)
 * Those spots are just some “extra” info that is left over from before I took over
   as primary developer of the plugin really. The missing info is because the API
   being used to query is missing. If they’re legit users that you know, approve
   them by all means. Emailing them won’t change anything regarding our plugin functionality
   🙂

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Problem with the plugin’ is closed to new replies.

 * ![](https://ps.w.org/bp-registration-options/assets/icon-256x256.png?rev=2882040)
 * [Registration Options for BuddyPress](https://wordpress.org/plugins/bp-registration-options/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/bp-registration-options/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/bp-registration-options/)
 * [Active Topics](https://wordpress.org/support/plugin/bp-registration-options/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/bp-registration-options/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/bp-registration-options/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/problem-with-the-plugin-10/#post-6600206)
 * Status: resolved