Title: Problem with theme & plugin installer
Last modified: August 19, 2016

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# Problem with theme & plugin installer

 *  [jennifer145](https://wordpress.org/support/users/jennifer145/)
 * (@jennifer145)
 * [15 years, 10 months ago](https://wordpress.org/support/topic/problem-with-theme-amp-plugin-installer/)
 * I recently created a new site on WP 3 and I am having a problem with the theme
   and plugin installer. When I click “install now” the screen says downloading 
   install package from whatever file and then it just stops. I’m not even getting
   an error message. I have also tried ftp. This works to install the theme or plugin,
   but when I activate it I get an internal server error. Any thoughts?

Viewing 1 replies (of 1 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [15 years, 10 months ago](https://wordpress.org/support/topic/problem-with-theme-amp-plugin-installer/#post-1573790)
 * Internal server errors are usually described in more detail in the server error
   log. If you have access to your server error log, generate the error again, note
   the date and time, then immediately check your server error log for anything 
   useful. If you don’t have access to your server error log, ask your hosting provider
   to look for you.

Viewing 1 replies (of 1 total)

The topic ‘Problem with theme & plugin installer’ is closed to new replies.

## Tags

 * [server-error](https://wordpress.org/support/topic-tag/server-error/)
 * [theme installer](https://wordpress.org/support/topic-tag/theme-installer/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [15 years, 10 months ago](https://wordpress.org/support/topic/problem-with-theme-amp-plugin-installer/#post-1573790)
 * Status: not resolved

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