Title: Problem with UAE orders
Last modified: November 27, 2024

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# Problem with UAE orders

 *  Resolved [timmx15](https://wordpress.org/support/users/timmx15/)
 * (@timmx15)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/problem-with-uae-orders/)
 * I am experiencing an issue with the **WooCommerce Checkout Manager** plugin, 
   where the **Billing Postcode / ZIP field** is marked as required, even though
   the **United Arab Emirates (AE)** does not use ZIP codes.
 * Here are the details of the issue:
    - When customers select the **United Arab Emirates (AE)** as their country during
      checkout, the postcode field is **not visible**, but it still gives an error
      message stating that the **Billing Postcode / ZIP is a required field**.
    - I have tried custom code to **hide** and **disable** the validation for this
      field, but the error persists when the Checkout Manager plugin is activated.
    - The issue disappears when I **deactivate** the plugin, indicating that the
      problem is caused by the Checkout Manager plugin’s handling of the postcode
      field.
 * I have already attempted the following solutions with no success:
    1. Added custom code to hide the postcode field for the UAE and disable its validation.
    2. Checked the settings in the **WooCommerce Checkout Manager** to see if we can
       avoid the requiring ZIP for** United Arab Emirates (AE)** .
 * Could you please advise on how I can resolve this issue and ensure that the postcode
   field is **not required** for customers selecting the UAE as their billing country?
   For now we have disabled the ZIP ‘required’ option in Checkout Manager, but that
   is ofcourse not a solution.
 * Thank you for your support and I look forward to your assistance.
 * Best regards,
   Tim
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-uae-orders%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * (@jmatiasmastro)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/problem-with-uae-orders/#post-18164523)
 * [@timmx15](https://wordpress.org/support/users/timmx15/)
 * Hi mate, could you please tell us which version of our plugin, wordpress and 
   woocommerce you are using?
 * Best regards, Quadlayers Support Team.
 *  Thread Starter [timmx15](https://wordpress.org/support/users/timmx15/)
 * (@timmx15)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/problem-with-uae-orders/#post-18164574)
 * Hi there,
 * Checkout manager: Version 7.6.0
 * WooCommerce: Version 9.4.2
 * WordPress: Version 6.7.1
 *  Plugin Support [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * (@jmatiasmastro)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/problem-with-uae-orders/#post-18181708)
 * [@timmx15](https://wordpress.org/support/users/timmx15/)
 * Hi mate, thanks for updating your ticket, we recommend submitting a support ticket
   through the following link: [https://urbiport1.atlassian.net/servicedesk/customer/portal/2](https://urbiport1.atlassian.net/servicedesk/customer/portal/2).
 * This will allow us to investigate further. 
   Best regards, Quadlayers Support 
   Team.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem with UAE orders’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-checkout-manager/assets/icon-256x256.jpg?rev
   =2911736)
 * [Checkout Field Manager (Checkout Manager) for WooCommerce](https://wordpress.org/plugins/woocommerce-checkout-manager/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-checkout-manager/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-checkout-manager/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-checkout-manager/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-checkout-manager/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-checkout-manager/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/problem-with-uae-orders/#post-18181708)
 * Status: resolved