Title: Problem with update
Last modified: February 26, 2025

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# Problem with update

 *  Resolved [pauliville](https://wordpress.org/support/users/pauliville/)
 * (@pauliville)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/problem-with-update-32/)
 * Hi,
 * I am using the TrustIndex.io paid plugin to display Google Reviews on my WordPress
   website. I think I have configured everything correctly, and initially, it worked
   fine. However, I recently noticed that when a new review is posted on Google,
   it does not appear on the frontend of my website.
 * The strange thing is that the new review **does** appear inside the plugin under
   the “My Reviews” tab, and I can also see it in my TrustIndex.io account. The 
   issue is that it does not update on the frontend of my WordPress site.
 * I do not have any caching plugins installed, so that should not be the issue.
   Could you please help me troubleshoot this problem?
 * Thanks in advance!
 * Best regards,
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblem-with-update-32%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Laca](https://wordpress.org/support/users/lacadev/)
 * (@lacadev)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/problem-with-update-32/#post-18334250)
 * Hi [@pauliville](https://wordpress.org/support/users/pauliville/)
 * As a first step, please note that reviews are first updated in the system, and
   after a few hours, the widgets automatically refresh as well.
 * If you can already see the new review on the [TrustIndex admin panel](https://admin.trustindex.io/review)
   but it has not yet appeared in the widget, and you don’t want to wait for the
   automatic refresh, you can manually update it by saving the widget.
 * I can see that in the meantime, all your new reviews have now appeared in the
   widget. If you have any further questions, feel free to reach out! 
   Best regards,
   Laca form Trustindex
 *  Thread Starter [pauliville](https://wordpress.org/support/users/pauliville/)
 * (@pauliville)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/problem-with-update-32/#post-18343297)
 * Hi Laca,
 * Thank you for your response. The update on the client’s website was taking more
   than two days, which is why I opened the case. However, it looks like the updates
   are now working correctly.
 * I have a question—manual updates can only be performed every 10 days, even with
   the paid version, correct?
 * Thanks for your help! I hope the issue doesn’t happen again.
 *  Plugin Support [Laca](https://wordpress.org/support/users/lacadev/)
 * (@lacadev)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/problem-with-update-32/#post-18345425)
 * Hi [@pauliville](https://wordpress.org/support/users/pauliville/)
 * In the free version, reviews can be manually updated every 10 days. 
   However,
   with the paid version, manual updates are not needed as the widget updates automatically
   within 1 to 1.5 days.
 * Let me know if you have any other questions—I’m happy to help! 😊
 * Best regards,
   Laca from Trustindex

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem with update’ is closed to new replies.

 * ![](https://ps.w.org/wp-reviews-plugin-for-google/assets/icon-256x256.png?rev
   =2721569)
 * [Widgets for Google Reviews](https://wordpress.org/plugins/wp-reviews-plugin-for-google/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-reviews-plugin-for-google/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-reviews-plugin-for-google/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-reviews-plugin-for-google/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-reviews-plugin-for-google/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-reviews-plugin-for-google/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Laca](https://wordpress.org/support/users/lacadev/)
 * Last activity: [1 year, 3 months ago](https://wordpress.org/support/topic/problem-with-update-32/#post-18345425)
 * Status: resolved