Title: Problem with UTF-8 encoding
Last modified: April 23, 2022

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# Problem with UTF-8 encoding

 *  Resolved [consultim](https://wordpress.org/support/users/timfosse/)
 * (@timfosse)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/problem-with-utf-8-encoding/)
 * Hello,
 * When sending an email with an accented character in the “from” field through 
   WP Mail SMTP, the whole line is scrambled like this:
 * `From: =?utf-8?b?IsOGcmxlbmQgw5hyc3RhZCIgPHdwQHNpbGVjby5ubz4=?=`
 * The same email sent from the native gmail client, where only the affected characters
   are replaced:
    `From: =?UTF-8?Q?Tim_Marius_=C3=85rvik_Bastiansen?= <xxx@gmail.
   com>`
 * This is causing an issue with our ticketing software which pulls emails from 
   an inbox through IMAP.
 * Any idea how to fix this?
    -  This topic was modified 4 years, 1 month ago by [consultim](https://wordpress.org/support/users/timfosse/).
    -  This topic was modified 4 years, 1 month ago by [consultim](https://wordpress.org/support/users/timfosse/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [David](https://wordpress.org/support/users/dpinson/)
 * (@dpinson)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/problem-with-utf-8-encoding/#post-15593955)
 * Hi [@timfosse](https://wordpress.org/support/users/timfosse/),
 * We are looking into this and I will update you as soon as we have more details.
 * We appreciate your patience with this! In the meantime, please feel free to let
   me know if you have any questions.
 * Thanks!
 *  [David](https://wordpress.org/support/users/dpinson/)
 * (@dpinson)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/problem-with-utf-8-encoding/#post-15601311)
 * Hi [@timfosse](https://wordpress.org/support/users/timfosse/),
 * Can you let us know what mailer you are using? Also, to help us look further 
   into this, can you also provide a sample From Email? Our development team is 
   checking this out, and the above information will help.
 * Thanks!
 *  Thread Starter [consultim](https://wordpress.org/support/users/timfosse/)
 * (@timfosse)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/problem-with-utf-8-encoding/#post-15605017)
 * Using SMTP.com
 * I will see if I can get an example email for you.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problem with UTF-8 encoding’ is closed to new replies.

 * ![](https://ps.w.org/wp-mail-smtp/assets/icon-256x256.png?rev=1755440)
 * [WP Mail SMTP by WPForms - The Most Popular SMTP and Email Log Plugin](https://wordpress.org/plugins/wp-mail-smtp/)
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 * 3 replies
 * 2 participants
 * Last reply from: [consultim](https://wordpress.org/support/users/timfosse/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/problem-with-utf-8-encoding/#post-15605017)
 * Status: resolved