• Resolved beauty4future

    (@beauty4future)


    Hi there! I am having the following issue with Stripe and Woocommerce:

    We are in germany, so SOFORT payments are very important. Since they are asynchronous, we need webhooks to update order status.

    I am testing sofort payments, using “succeeding_charge” as the owner[name] parameter. The problem is, that exactly the first 3 orders that I make update their status succesfully (first they go to “on-hold”, then Stripe sends the “charge.succeeded” and the order goes automatically to “processing”. But after the first 3 orders do this succesfully, the following orders stay “on-hold”. Order notes are not added.
    What I have to do is to enter and delete the webhook secret and it works again for the first 3 orders. (I tried with and without entering the webhook secret on the plugin settings)

    And when I go to Stripe Dashboard, the webhooks are delivered succesfully (the first 3, and the following also). There is no difference on Stripe´s side between the webhooks that are “accepted” by woocommerce and the ones that don´t .
    Here you can see two orders (one updated succesfully, the other did not) https://snipboard.io/pIC2WB.jpg

    Here how it looks on Stripe´s side:
    https://snipboard.io/GuHWsI.jpg, https://snipboard.io/oDpajq.jpg
    https://snipboard.io/QEx3PK.jpg

    As you see, both webhooks attempts are exactly the same, and both succeed. It´s just like woocommerce is not “understanding” from the 4th webhook up.

    Thanks a lot,
    Eloy

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Is Stripe debug logging enabled? What is that telling you about the webhook failures?

    Are you able to reproduce this under the following conditions:

    1. An unmodified, default, WordPress theme active
    2. All plugins except for WooCommerce and Stripe deactivated

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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