Title: Problem with Woocommerce subscriptions
Last modified: May 18, 2021

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# Problem with Woocommerce subscriptions

 *  [National Shooting Council](https://wordpress.org/support/users/nscouncil/)
 * (@nscouncil)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-with-woocommerce-subscriptions/)
 * Hi all
 * I have WooCommerce installed on my site.
 * When we went to import subscribers, some were close to their expiry dates, so
   we added a few days so that subscriptions would not expire while we did the migration.
 * The problem is this meant some subscriptions went for a bit more than a year,
   and were being imported into a system that managed subscriptions for a year. 
   When those newly imported subscriptions were renewed, the expiry dates did not
   change meaning that the new subscriptions only lasted a few days.
 * For example, a ‘start’ date of 5/5/20 meant an end date of 5/5/21 – but we updated
   that to (say) 11/5/21 – and payment received today (10/5) meant that the subscriber
   gets only one day when we had hoped the new end date would be 11/5/22.
 * The others are working fine – just not those that we manually updated.
 * My guess is that the system calculates a year from the ‘start’ date which means
   it’ll only work properly if it can calculate the year – and do nothing if some
   other date has been entered.
 * We are now manually amending those dates (adding a year) as they are renewed –
   but is this the best fix? My concern is that if I’ve updated a subscription manually
   once, the system may not realise what I’m doing.
 * Any help would be appreciated.
 * Ta
    Neil

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [George Appiah](https://wordpress.org/support/users/gappiah/)
 * (@gappiah)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-with-woocommerce-subscriptions/#post-14419498)
 * WordPress does not include any subscriptions feature. Neither does the free Woocommerce
   plugin, natively.
 * If you’re using the paid Woocommerce Subscriptions extension, **please contact
   Woocommerce directly for support**, as we don’t have access to commercial products
   here at WordPress.org, and cannot help you resolve your problem.
 * Please see: [https://woocommerce.com/contact-us/](https://woocommerce.com/contact-us/)
 * Good luck!
 *  Thread Starter [National Shooting Council](https://wordpress.org/support/users/nscouncil/)
 * (@nscouncil)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/problem-with-woocommerce-subscriptions/#post-14419772)
 * Hey – thanks for that George. Really helpfull!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem with Woocommerce subscriptions’ is closed to new replies.

## Tags

 * [subscriptions](https://wordpress.org/support/topic-tag/subscriptions/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [National Shooting Council](https://wordpress.org/support/users/nscouncil/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/problem-with-woocommerce-subscriptions/#post-14419772)
 * Status: not resolved

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