Title: Problem with Wrong Order Date Last modified: January 20, 2022 --- # Problem with Wrong Order Date * Resolved [mmendesico](https://wordpress.org/support/users/mmendesico/) * (@mmendesico) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-wrong-order-date/) * Hello, I have a problem that, within a year, started happening 2 months ago… The dates of my orders in WooCommerce always started to come with 1 day later, for example, I placed the order on the 17th and in the list of orders and as the creation date, it was on the 18th, I wanted a light to be able to solve this problem, because it doesn’t seem to be such a common problem. * ### WordPress Environment ### * WordPress address (URL): [https://familyburguer.com.br](https://familyburguer.com.br) Site address (URL): [https://familyburguer.com.br](https://familyburguer.com.br) WC Version: 5.2.2 REST API Version: ✔ 5.2.2 WC Blocks Version: ✔ 4.7.2 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 2.1.5 Log Directory Writable: ✔ WP Version: ❌ 5.7.1 – Há uma nova versão do WordPress disponível (5.8.3) WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: pt_BR External object cache: – * ### Server Environment ### * Server Info: LiteSpeed PHP Version: 7.3.33 PHP Post Max Size: 512 MB PHP Time Limit: 120 PHP Max Input Vars: 5000 cURL Version: 7.71.0 OpenSSL/1.1.1d * SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve Max Upload Size: 512 MB Default Timezone is UTC: ❌ O fuso horário padrão é America/Sao_Paulo– deve ser UTC fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 5.2.2 WC Database Prefix: wp_ Tamanho total do banco de dados: 51.79MB Tamanho dos dados do banco de dados: 34.14MB Tamanho do índice do banco de dado: 17.65MB wp_woocommerce_sessions: Dados: 1.41MB + Índex: 0.02MB + mecanismo InnoDB wp_woocommerce_api_keys: Dados: 0.02MB + Índex: 0.03MB + 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### Post Type Counts ### * attachment: 100 custom_css: 1 elementor_library: 1 mc4wp-form: 1 nav_menu_item: 1 ni-order-status: 3 page: 6 post: 4 product: 13 product_variation: 8409 revision: 40 services: 7 shop_coupon: 5 shop_order: 87 woc_hour: 2 wpcf7_contact_form: 1 * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (25) ### * Adminimize: por Frank Bültge – 1.11.7 All in One SEO: por Equipe All in One SEO – 4.1.0.1 All-in-One WP Migration: por ServMask – 7.41 iThemes Security: por iThemes – 7.9.1 Contact Form 7: por Takayuki Miyoshi – 5.4 Essential Grid: por ThemePunch – 3.0.11 InCuca Tech – Pix for WooCommerce: por InCuca Tech – 1.3.2 WPBakery: por Michael M – WPBakery.com – 6.6.0 Kadence WooCommerce Email Designer: por Kadence WP – 1.4.7 LiteSpeed Cache: por LiteSpeed Technologies – 3.6.4 Loco Translate: por Tim Whitlock – 2.5.2 MC4WP: Mailchimp for WordPress: por ibericode – 4.8.3 Markup by Attribute for WooCommerce: por MarkTomlinson – 3.9.6 Ni WooCommerce Custom Order Status: por anzia – 1.9.3 Receber Pedidos: por Mateus Menn – 1.3.3 WooCommerce Show only lowest prices and sales in variable products: por Fernando Tellado – 0.9.27 ThemeREX Updater: por ThemeREX – 1.5.4 ThemeREX Utilities: por ThemeREX – 3.2.3 WooCommerce Open Close: por Pluginbazar– 4.2.11 Shipping Method Display Style for WooCommerce: por theDotstore – 3.7.2 Abandoned Cart Lite for WooCommerce: por Tyche Softwares – 5.8.8 Family Burguer: por Automattic – 5.2.2 (atualização para a versão 6.1.0 está disponível) WP Fastest Cache: por Emre Vona – 0.9.1.7 WP GDPR Compliance: por Van Ons – 1.5.6 WPForms Lite: por WPForms – 1.6.6 * ### Inactive Plugins (2) ### * Akismet Anti-Spam: por Automattic – 4.1.7 New Order Notification for Woocommerce: por Mr.Ebabi – 1.3.3 * ### Settings ### * API Enabled: ✔ Force SSL: – Currency: BRL (R$) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – * ### WC Pages ### * Base da loja: #173 – /shop/ Carrinho: #400 – /cart/ Finalizar compra: #401 –/ checkout/ Minha conta: #402 – /my-account/ Termos e condições: ❌ Página não definida * ### Theme ### * Name: Sweet Dessert Version: 1.1.4 Author URL: [https://axiomthemes.com/](https://axiomthemes.com/) Child Theme: ❌ – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho WooCommerce Support: ✔ * ### Templates ### * Overrides: – * ### Action Scheduler ### * Canceled: 298 Oldest: -0001-11-29 20:53:32 -0306 Newest: -0001-11-29 20:53:32- 0306 * Complete: 425 Oldest: 2021-11-20 16:19:43 -0300 Newest: 2021-12-05 22:30:31 - 0300 * Failed: 2 Oldest: 2021-05-03 11:12:51 -0300 Newest: 2021-05-03 11:28:11 -0300 * Pending: 32 Oldest: -0001-11-29 20:53:32 -0306 Newest: 2022-01-17 22:04:02 - 0300 * ### Status report information ### * Generated at: 2022-01-20 11:21:42 -03:00 Viewing 7 replies - 1 through 7 (of 7 total) * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-wrong-order-date/#post-15273006) * Hi [@mmendesico](https://wordpress.org/support/users/mmendesico/) * Thanks for sharing the System Status Report. * Could you first make sure that your WordPress, WooCommerce, current theme are up to date? As of now all these three are running outdated versions. * If the same behavior persists even after updating all the three, then I would recommend doing a conflict test. Here’s the conflict test guide – [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * You are welcome to test this out on a staging site using a plugin like [WP Staging](https://wordpress.org/plugins/wp-staging/), instead of disturbing the live site. * Let us know how it goes – we’ll be happy to assist further. * Thread Starter [mmendesico](https://wordpress.org/support/users/mmendesico/) * (@mmendesico) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-wrong-order-date/#post-15273327) * Hello Margareth, I did some tests even updating and deactivating all plugins leaving only WooCommerce active, and I realized, that it only CHANGES THE CREATED DATE when we put the order status in COMPLETE. * ### WordPress Environment ### * WordPress address (URL): [http://localhost](http://localhost) Site address ( URL): [http://localhost](http://localhost) WC Version: 6.1.1 REST API Version: ✔ 6.1.1 WC Blocks Version: ✔ 6.5.2 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.0.3 Log Directory Writable: ✔ WP Version: 5.8.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: pt_BR External object cache: – * ### Server Environment ### * Server Info: Apache/2.4.48 (Win64) OpenSSL/1.1.1k PHP/7.4.22 PHP Version: 7.4.22 PHP Post Max Size: 40 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.70.0 OpenSSL/1.1.1k * SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.20-MariaDB Max Upload Size: 40 MB Default Timezone is UTC: ❌ O fuso horário padrão é America/Sao_Paulo – deve ser UTC fsockopen/cURL: ✔ SoapClient: ❌ O seu servidor não possui a classe SoapClient ativada – alguns métodos de pagamento que usam SOAP podem não funcionar como esperado. 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wp_wc_rate_limits: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB wp_wc_reserved_stock: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB wp_wc_tax_rate_classes: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB wp_wc_webhooks: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB wp_wpforms_tasks_meta: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB wp_wpgdprc_consents: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB wp_wpgdprc_log: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB * ### Post Type Counts ### * attachment: 100 custom_css: 1 elementor_library: 1 mc4wp-form: 1 nav_menu_item: 1 ni-order-status: 3 page: 7 post: 4 product: 13 product_variation: 8409 revision: 40 services: 7 shop_coupon: 5 shop_order: 90 woc_hour: 2 wpcf7_contact_form: 1 * ### Security ### * Secure connection (HTTPS): ❌ Sua loja não está usando HTTPS. Saiba mais sobre HTTPS e certificados SSL. Hide errors from visitors: ✔ * ### Active Plugins (24) ### * All-in-One WP Migration: por ServMask – 7.53 Adminimize: por Frank Bültge – 1.11.7 All in One SEO: por Equipe All in One SEO – 4.1.0.1 iThemes Security: por iThemes – 7.9.1 Contact Form 7: por Takayuki Miyoshi – 5.4 Essential Grid: por ThemePunch – 3.0.11 InCuca Tech – Pix for WooCommerce: por InCuca Tech – 1.3.2 WPBakery: por Michael M – WPBakery.com – 6.6.0 Kadence WooCommerce Email Designer: por Kadence WP – 1.4.7 LiteSpeed Cache: por LiteSpeed Technologies – 3.6.4 Loco Translate: por Tim Whitlock – 2.5.2 MC4WP: Mailchimp for WordPress: por ibericode – 4.8.3 Markup by Attribute for WooCommerce: por MarkTomlinson – 3.9.6 Receber Pedidos: por Mateus Menn – 1.3.3 WooCommerce Show only lowest prices and sales in variable products: por Fernando Tellado – 0.9.27 ThemeREX Updater: por ThemeREX – 1.5.4 ThemeREX Utilities: por ThemeREX – 3.2.3 WooCommerce Open Close: por Pluginbazar – 4.2.11 Shipping Method Display Style for WooCommerce: por theDotstore – 3.7.2 Abandoned Cart Lite for WooCommerce: por Tyche Softwares– 5.8.8 WooCommerce: por Automattic – 6.1.1 WP Fastest Cache: por Emre Vona – 0.9.1.7 WP GDPR Compliance: por Van Ons – 1.5.6 WPForms Lite: por WPForms – 1.6.6 * ### Inactive Plugins (4) ### * Akismet Anti-Spam: por Automattic – 4.1.7 Hello Dolly: por Matt Mullenweg – 1.7.2 New Order Notification for Woocommerce: por Mr.Ebabi – 1.4.0 Ni WooCommerce Custom Order Status: por anzia – 1.9.3 * ### Settings ### * API Enabled: ✔ Force SSL: – Currency: BRL (R$) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – * ### WC Pages ### * Base da loja: #173 – /shop/ Carrinho: #400 – /cart/ Finalizar compra: #401 –/ checkout/ Minha conta: #402 – /my-account/ Termos e condições: ❌ Página não definida * ### Theme ### * Name: Sweet Dessert Version: 1.1.4 Author URL: [https://axiomthemes.com/](https://axiomthemes.com/) Child Theme: ❌ – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho WooCommerce Support: ✔ * ### Templates ### * Overrides: – * ### Action Scheduler ### * Concluído: 65 Oldest: 2022-01-20 12:46:30 -0300 Newest: 2022-01-20 13:11:30 - 0300 * Malsucedido: 2 Oldest: 2021-05-03 11:12:51 -0300 Newest: 2021-05-03 11:28:11- 0300 * Pendente: 7 Oldest: 2022-01-20 13:15:30 -0300 Newest: 2022-01-27 12:45:27 -0300 * ### Status report information ### * Generated at: 2022-01-20 13:13:12 -03:00 * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-wrong-order-date/#post-15274561) * Hello there, * > Default Timezone is UTC: ❌ O fuso horário padrão é America/Sao_Paulo – deve > ser UTC * Can you please check if changing/adjusting the default Time zone (under Dashboard > Settings > Timezone) makes a difference? * Let us know if there are any questions. * Thread Starter [mmendesico](https://wordpress.org/support/users/mmendesico/) * (@mmendesico) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-wrong-order-date/#post-15274773) * The difference with the server’s UTC of 2 hours, but the problem appears every time the order is completed * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-wrong-order-date/#post-15274866) * Hi [@mmendesico](https://wordpress.org/support/users/mmendesico/), * Checking your last system status report I can see most of your plugins are enabled and the Sweet Dessert theme still active. Can you retry the conflict test leaving only WooCommerce and the default Storefront theme enabled? * Since you also have caching plugins, please purge the cache and make sure to flush it at the server as well if any server-side caching is enabled. * Thanks. * Thread Starter [mmendesico](https://wordpress.org/support/users/mmendesico/) * (@mmendesico) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-wrong-order-date/#post-15277129) * I don’t know what happened to make it normal so well, but I’ll try to explain in detail. As every time I completed it, it added +1 day to the creation date, out of curiosity I clicked on the creation date and put it to the previous day( day the order was created), and then I toggled the order status and put it as completed again , and he remained normally. I created other orders and changed the status to complete, and it kept staying on the same date as the day it was created. In other words, it simply “returned to normal”. For now, I will close the topic on the forum, thank you all for your attention. * [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * (@judagutor) * [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-wrong-order-date/#post-15277180) * You are welcome! * Glad to hear it worked for you! Thanks for sharing it with everybody. * If you have any further questions, I recommend creating a new thread. * Cheers! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Problem with Wrong Order Date’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 7 replies * 5 participants * Last reply from: [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/problem-with-wrong-order-date/#post-15277180) * Status: resolved