Title: Problems
Last modified: October 24, 2022

---

# Problems

 *  Resolved [sabatinoa](https://wordpress.org/support/users/sabatinoa/)
 * (@sabatinoa)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problems-112/)
 * Looks like your site is having a technical issue with connecting to the Site 
   Kit authentication service.
    To get more help, ask a question on our support 
   forum and include the text of the original error message: google_sk_service_connection_fail
 * What’s happened? Until yesterday it was working.
 * I try to sign again and appears this message:
    The request to the authentication
   proxy has failed with an error: cURL error 7:
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblems-112%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [bilalscientist](https://wordpress.org/support/users/bilalscientist/)
 * (@bilalscientist)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problems-112/#post-16130729)
 * I am also receiving same error on all eight of my websites. Websites experienced
   technical issue and I had to enter safe mode and disable Google Site Kit. Some
   of these websites are stores, blogs and company websites. All are using different
   themes and plugins but the error is same.
 *     ```
       ---------------------------------------------------------
       When seeking help with this issue, you may be asked for some of the following information:
       WordPress version 6.0.3
       Active theme: Top Store (version 1.3.6)
       Current plugin: Site Kit by Google (version 1.85.0)
       PHP version 7.4.32
   
       Error Details
       =============
       An error of type E_COMPILE_ERROR was caused in line 34 of the file /FOLDER/wp-content/plugins/google-site-kit/includes/loader.php. Error message: require_once(): Failed opening required '/FOLDER/wp-content/plugins/google-site-kit/includes/Core/Assets/Assets.php' (include_path='.:/opt/alt/php74/usr/share/pear')
       ```
   
 * ————————————————————–`
 *  Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/)
 * (@adamdunnage)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problems-112/#post-16131100)
 * Hi [@sabatinoa](https://wordpress.org/support/users/sabatinoa/) thanks for getting
   in touch. Sorry to hear you’re experiencing this. To help you with this could
   you please share your [Site Health Information](https://imgur.com/Rtkmsba) using
   this [private form](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/edit).
   Please ensure you include your hosting provider in the form.
 * You could also try a [Site Kit reset](https://sitekit.withgoogle.com/documentation/using-site-kit/reset/)
   which may fix the issue but note that doing this will disconnect all other users
   including the admin who set it up and they will need to connect once more.
 * Let me know if you have any further questions.
 *  Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/)
 * (@adamdunnage)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problems-112/#post-16131107)
 * [@bilalscientist](https://wordpress.org/support/users/bilalscientist/) Please
   could you open your own [new topic](https://wordpress.org/support/plugin/google-site-kit/#new-topic-0)
   where we will be able to assist you individually with your issue, thanks.
 *  Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/)
 * (@adamdunnage)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/problems-112/#post-16152013)
 * As we didn’t receive a response I’ll mark this as resolved. Feel free to open
   a [new support topic](https://wordpress.org/support/plugin/google-site-kit/#new-post)
   if you continue to encounter issues, or reopen this topic and we’d be happy to
   assist.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Problems’ is closed to new replies.

 * ![](https://ps.w.org/google-site-kit/assets/icon-256x256.png?rev=3141863)
 * [Site Kit by Google - Analytics, Search Console, AdSense, Speed](https://wordpress.org/plugins/google-site-kit/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-site-kit/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-site-kit/)
 * [Active Topics](https://wordpress.org/support/plugin/google-site-kit/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-site-kit/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-site-kit/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/problems-112/#post-16152013)
 * Status: resolved