Title: problems
Last modified: February 20, 2025

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# problems

 *  [videobuff](https://wordpress.org/support/users/videobuff/)
 * (@videobuff)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/problems-119/)
 * According to my isp most of the off line reporting is false.

Viewing 1 replies (of 1 total)

 *  [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * (@bruceallen)
 * Happiness Engineer
 * [1 year, 3 months ago](https://wordpress.org/support/topic/problems-119/#post-18321374)
 * Hi [@videobuff](https://wordpress.org/support/users/videobuff/)
 * Are you referring to Jetpack Monitor? 
   Jetpack Downtime Monitoring checks your
   site every five minutes to ensure it’s accessible.If your site is slow to load,
   it might trigger a downtime notice. This often happens on shared hosting when
   another site on the server experiences high traffic or is misconfigured, slowing
   your site enough for Monitor to detect it as down. Once your site becomes reachable
   again, we’ll send a follow-up email with the duration of the downtime.This typically
   occurs when the site is extremely slow but not entirely offline. Such issues 
   often resolve on their own, especially if caused by resource overuse on shared
   hosting. Note that all our monitoring servers would need to confirm this slowness
   for the site to be marked as down.Currently, Downtime Monitoring’s check frequency
   cannot be adjusted—it’s either on or off. If the notices are too frequent, you
   can disable the feature:
    1. Log into your site and go to **Jetpack > Settings > Security**.
    2. Scroll to the “Downtime Monitoring” section.
    3. Disable the “Get alerts if your site goes offline…” option.
 * You may also want to consider upgrading your hosting server for improved performance.
   Let us know if you have any questions!
   Best,

Viewing 1 replies (of 1 total)

The topic ‘problems’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * Last activity: [1 year, 3 months ago](https://wordpress.org/support/topic/problems-119/#post-18321374)