Title: Problems
Last modified: July 29, 2025

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# Problems

 *  Resolved [Swinn](https://wordpress.org/support/users/swinn/)
 * (@swinn)
 * [10 months, 1 week ago](https://wordpress.org/support/topic/problems-120/)
 * My message does not show up.
 * The type is black, not white as I specified.
 * Where is the option for me to provide a free downloadable file on the thank-you
   pop-up, which you don’t seem to have.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [Swinn](https://wordpress.org/support/users/swinn/)
 * (@swinn)
 * [10 months, 1 week ago](https://wordpress.org/support/topic/problems-120/#post-18563423)
 * [https://swinndaniels.com/](https://swinndaniels.com/)
 *  Thread Starter [Swinn](https://wordpress.org/support/users/swinn/)
 * (@swinn)
 * [10 months, 1 week ago](https://wordpress.org/support/topic/problems-120/#post-18564290)
 * I would like a refund. This plugin is too buggy to use.
 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [10 months, 1 week ago](https://wordpress.org/support/topic/problems-120/#post-18564338)
 * Dear [@swinn](https://wordpress.org/support/users/swinn/),
 * Thanks for the topic.
 * I want to mention that this attribute automatically gets added in the ‘Subscribe
   and get a file’ type.
 * **See the screenshot below:**
 * > [View post on imgur.com](https://imgur.com/a/fsuNq7T)
 * Here you can also add the file that you would like to be downloaded.
 * **See the screenshot below:**
 * > [View post on imgur.com](https://imgur.com/a/4e3tSqX)
 * Please use this type; there is no need to use the slug.
 * Regarding the type being black, please provide us with a **screenshot, **as we
   checked and couldn’t find a black part in the popup.
 * Regarding the refund, please contact us via [this form](https://ays-pro.com/contact)
   for further discussion. Our customer care specialists are always ready to help
   you. 
   Commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
 * Thank you.
 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [10 months ago](https://wordpress.org/support/topic/problems-120/#post-18575687)
 * For other readers, we are closing the ticket as the customer contacted us via
   email.
 * Thank you.
 *  Moderator [Support Moderator](https://wordpress.org/support/users/moderator/)
 * (@moderator)
 * [10 months ago](https://wordpress.org/support/topic/problems-120/#post-18576147)
 * > I would like a refund. This plugin is too buggy to use.
 * For pro or customer support, please contact the developer on their site. This
   includes pre-sales information and refund topics.
 * As the developer is aware, customers may not be supported on this site.
 * [https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Problems’ is closed to new replies.

 * ![](https://ps.w.org/ays-popup-box/assets/icon-128x128.gif?rev=2660064)
 * [Popup Box - Create Countdown, Coupon, Video, Contact Form Popups](https://wordpress.org/plugins/ays-popup-box/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ays-popup-box/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ays-popup-box/)
 * [Active Topics](https://wordpress.org/support/plugin/ays-popup-box/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ays-popup-box/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ays-popup-box/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Support Moderator](https://wordpress.org/support/users/moderator/)
 * Last activity: [10 months ago](https://wordpress.org/support/topic/problems-120/#post-18576147)
 * Status: resolved