Title: Problems
Last modified: June 13, 2017

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# Problems

 *  Resolved [mythusmage](https://wordpress.org/support/users/mythusmage/)
 * (@mythusmage)
 * [8 years, 12 months ago](https://wordpress.org/support/topic/problems-84/)
 * I’m having problems with the theme.
 * 1. Theme is not compatible with JetPack.
    2. When using the customizer a script
   gets stuck and needs “encouragement”. 3. I find using the customizer confusing.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Theme Author [oceanwp](https://wordpress.org/support/users/oceanwp/)
 * (@oceanwp)
 * [8 years, 12 months ago](https://wordpress.org/support/topic/problems-84/#post-9223317)
 * Hello,
 * 1. What’s wrong with jetpack?
    2. Can you show me a screenshot of this issue?
   3. It is not allowed to add options other than via the customizer for a theme
   on the WordPress directory. For my part, I find that customizing his site live
   via the customizer is great but some people prefer an admin panel, unfortunately,
   it is not possible.
 *  Thread Starter [mythusmage](https://wordpress.org/support/users/mythusmage/)
 * (@mythusmage)
 * [8 years, 12 months ago](https://wordpress.org/support/topic/problems-84/#post-9227412)
 * 1. When theme and Jetpack are both running the customizer will not load. When
   Jetpack is not running but theme is then the customizer will load.
    2. If there
   is something in your software you’re not aware of, then maybe you need to go 
   have a look at your software and find out what got stuck in when you were not
   looking. 3. The customizer for your theme is still confusing.
 *  Theme Author [oceanwp](https://wordpress.org/support/users/oceanwp/)
 * (@oceanwp)
 * [8 years, 12 months ago](https://wordpress.org/support/topic/problems-84/#post-9230866)
 * Hello,
 * 1. Okay, if you disable jetpack modules, does it work?
    We must find the source
   of the problem so that I can fix it. 2. I misunderstood what you mean. 3. It 
   may take a little time to adapt, if you were accustomed to admin panel but you
   will get there very quickly.
 * Cheer.
 *  Thread Starter [mythusmage](https://wordpress.org/support/users/mythusmage/)
 * (@mythusmage)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/problems-84/#post-9237785)
 * 2. If you can’t understand what you wrote than you have a problem.
 *  Theme Author [oceanwp](https://wordpress.org/support/users/oceanwp/)
 * (@oceanwp)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/problems-84/#post-9237803)
 * Hello, I understand very well what I wrote, what I do not understand is what 
   is your problem with the theme, tried to explain well so that I can help you 
   at best, otherwise it will be complicated .
    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Problems’ is closed to new replies.

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## Tags

 * [difficulties](https://wordpress.org/support/topic-tag/difficulties/)

 * 5 replies
 * 2 participants
 * Last reply from: [oceanwp](https://wordpress.org/support/users/oceanwp/)
 * Last activity: [8 years, 11 months ago](https://wordpress.org/support/topic/problems-84/#post-9237803)
 * Status: resolved