Title: Problems checking out
Last modified: August 21, 2016

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# Problems checking out

 *  Resolved [tomekc](https://wordpress.org/support/users/tomekc/)
 * (@tomekc)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/problems-checking-out/)
 * I am having a problem during checkout. I have the latest version of wordpress
   and eShop. My default merchant is PayPal. When I click “Proceed to checkout” 
   the page just reloads and nothing happens, doesn’t seem to redirect to PayPal.
   I tried disabling plugins and tried with several themes including the stock themes
   that come with wordpress. How do I solve this problem?
 * I appreciate any help.
 * Thanks!
 * [https://wordpress.org/plugins/eshop/](https://wordpress.org/plugins/eshop/)

Viewing 15 replies - 1 through 15 (of 15 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/problems-checking-out/#post-4648601)
 * Can you replicate the problem using the default Twenty Fourteen theme with **
   all** other plugins deactivated?
 *  Thread Starter [tomekc](https://wordpress.org/support/users/tomekc/)
 * (@tomekc)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/problems-checking-out/#post-4648607)
 * Yes I did disable all plugins and tired Twenty Fourteen theme, still the same
   problem.
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/problems-checking-out/#post-4648617)
 * Site url?
 *  Thread Starter [tomekc](https://wordpress.org/support/users/tomekc/)
 * (@tomekc)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/problems-checking-out/#post-4648628)
 * Here you go [http://shoutkey.com/active](http://shoutkey.com/active)
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/problems-checking-out/#post-4648630)
 * That site is not using the 2014 theme.
 *  Thread Starter [tomekc](https://wordpress.org/support/users/tomekc/)
 * (@tomekc)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/problems-checking-out/#post-4648631)
 * This is the live site, I disabled the plugins and changed theme on a test site
   that is only available locally, i cannot make these changes on a live site
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/problems-checking-out/#post-4648632)
 * I’m sorry but we cannot replicate your problem, so this is specific to your site
   and/or install.
 *  Thread Starter [tomekc](https://wordpress.org/support/users/tomekc/)
 * (@tomekc)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/problems-checking-out/#post-4648783)
 * After lots of testing, I found out what where the problem is coming from. it 
   seems to be with the permalinks. I have my website setup as Custom Structure /%
   category%/%postname%/ . When I change this to Default (turning off the permalinks)
   I can checkout just fine and it works.
    So my question is how do I keep my permalinks
   as they are and still have eShop work properly?
 * I appreciate any help
 * Thanks
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/problems-checking-out/#post-4648808)
 * What happens when you use one of the other permalink presets?
 *  Thread Starter [tomekc](https://wordpress.org/support/users/tomekc/)
 * (@tomekc)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/problems-checking-out/#post-4648828)
 * I just checked all other permalink settings and it does not work with any of 
   them. Only works when permalinks are off.
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/problems-checking-out/#post-4648831)
 * That sounds like an issue with mod_rewrite on the server. You need to ask your
   hosts to investigate.
 *  Thread Starter [tomekc](https://wordpress.org/support/users/tomekc/)
 * (@tomekc)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/problems-checking-out/#post-4648833)
 * I am not using mod_rewrite as the website is hosted on a dedicated server running
   Nginx web server not Apache. Nginx rewrite rules are set correctly as all permalinks
   work through my site with no problem. The only problem I am having is with eShop
   not redirecting to PayPal when permalinks are turn ed on.
 * I am using try_files $uri $uri/ /index.php?args; in Nginx configuration for proper
   interpretation of permalinks.
 * Is it possible to turn off permalinks just for eShop?
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/problems-checking-out/#post-4648836)
 * Sorry but no. Permalinks are global and affect all of eShop’s default pages.
 *  [chirag27](https://wordpress.org/support/users/chirag27/)
 * (@chirag27)
 * [12 years ago](https://wordpress.org/support/topic/problems-checking-out/#post-4648888)
 * Hello,
    i am new in eShop plugin. i am facing the same issue but it is something
   different. i am using CCavenue as payment gateway and i am from India. my checkout
   page is working properly for India only. If someone shop something from india,
   shipping charges post to CCAvenue successfully but the same thing is not works
   for USA. i.e. for international client shipping charges did not post to CCAvenue(
   only product cost is posted to CCAvenue). i am using method ‘3’ for shipping,
   also i have mentioned 5 different zones and according to that zones have mentioned
   different shipping cost. shipping cost is perfectly shown into final checkout
   page but somehow it is not posted to CCAvenue so payment gateway only credited
   cost without shipping cost.
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years ago](https://wordpress.org/support/topic/problems-checking-out/#post-4648889)
 * If you require assistance then, as per the [Forum Welcome](http://codex.wordpress.org/Forum_Welcome#Where_To_Post),
   please post your own topic instead of tagging onto someone else’s topic. This
   topic has been resolved.

Viewing 15 replies - 1 through 15 (of 15 total)

The topic ‘Problems checking out’ is closed to new replies.

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 * 15 replies
 * 3 participants
 * Last reply from: [esmi](https://wordpress.org/support/users/esmi/)
 * Last activity: [12 years ago](https://wordpress.org/support/topic/problems-checking-out/#post-4648889)
 * Status: resolved