Title: problems customizing Last modified: November 15, 2022 --- # problems customizing * Resolved [care2michelle](https://wordpress.org/support/users/care2michelle/) * (@care2michelle) * [3 years, 6 months ago](https://wordpress.org/support/topic/problems-customizing/) * I’m using multi-site and I’m using WP Engine, they have configured the caching set up as you recommended. * However, I cannot style the login page. I have installed the plug you recommended: Login Designer. I can style the login page from the appearance–>customize–>login designer and I love the way it looks. However, when you access my site, it’s not the styled login that shows up, but the default style-lacking WP login. However, if you access the admin login (site.com/wp-admin), then the beautiful login screen shows up. It appears that it’s only styling the admin login page and not the password protected page. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblems-customizing%2Fpage%2F3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 13 replies - 31 through 43 (of 43 total) [←](https://wordpress.org/support/topic/problems-customizing/page/2/?output_format=md) [1](https://wordpress.org/support/topic/problems-customizing/?output_format=md) [2](https://wordpress.org/support/topic/problems-customizing/page/2/?output_format=md) 3 * Thread Starter [care2michelle](https://wordpress.org/support/users/care2michelle/) * (@care2michelle) * [3 years, 5 months ago](https://wordpress.org/support/topic/problems-customizing/page/3/#post-16355981) * Unfortunately, the plugin is no longer working. It will not allow me to login in. The password is correct, I’ve double checked that. But I cannot login. I have a development site and thought I’d try it on that one (since I can’t access my staging site). When I activate the plugin and try it in a private window, I cannot login. I do have WP Engine hosting, but they have disabled the cookie as you instructed. - This reply was modified 3 years, 5 months ago by [care2michelle](https://wordpress.org/support/users/care2michelle/). * Thread Starter [care2michelle](https://wordpress.org/support/users/care2michelle/) * (@care2michelle) * [3 years, 5 months ago](https://wordpress.org/support/topic/problems-customizing/page/3/#post-16355988) * hmm…I changed the password, cleared the cache and tried again. It didn’t allow me to login with the new password, but the previous one it accepted (even though I cleared the cache). * Thread Starter [care2michelle](https://wordpress.org/support/users/care2michelle/) * (@care2michelle) * [3 years, 5 months ago](https://wordpress.org/support/topic/problems-customizing/page/3/#post-16356090) * I’ve had my host disable the plugin on my staging site, and now I’m able to login. They said it’s likely an individualized cookie that they need to exclude. We previously added a cache exclusion for bid_1_password_protected_auth * Is there a different one we should be using with multisite/beta version? * Thank you! * Plugin Support [M Haseeb](https://wordpress.org/support/users/haseeb0001/) * (@haseeb0001) * [3 years, 4 months ago](https://wordpress.org/support/topic/problems-customizing/page/3/#post-16358697) * [@care2michelle](https://wordpress.org/support/users/care2michelle/) * Please share the PHP version of your website so I can test this case and get back to you soon. * Thanks * Thread Starter [care2michelle](https://wordpress.org/support/users/care2michelle/) * (@care2michelle) * [3 years, 4 months ago](https://wordpress.org/support/topic/problems-customizing/page/3/#post-16358716) * I’m using 8.0 * Plugin Support [M Haseeb](https://wordpress.org/support/users/haseeb0001/) * (@haseeb0001) * [3 years, 4 months ago](https://wordpress.org/support/topic/problems-customizing/page/3/#post-16366571) * [@care2michelle](https://wordpress.org/support/users/care2michelle/) Thanks, let me reproduce this and get back to you soon. * Plugin Support [M Haseeb](https://wordpress.org/support/users/haseeb0001/) * (@haseeb0001) * [3 years, 4 months ago](https://wordpress.org/support/topic/problems-customizing/page/3/#post-16421611) * [@care2michelle](https://wordpress.org/support/users/care2michelle/) * We have released the [beta version](https://downloads.wordpress.org/plugin/password-protected.2.6-beta.1.zip); you can test it on your staging website and let me know. * Thanks * [rynem](https://wordpress.org/support/users/rynem/) * (@rynem) * [3 years, 3 months ago](https://wordpress.org/support/topic/problems-customizing/page/3/#post-16459927) * I’m having the same issue. I cannot use the personalised page for the password protection. I attempted to download the beta files you linked in a previous message above but unfortunatelly the link had expired. I have created a login page with Login Designer. I see the Password Protected under customise aswell, but I don’t have any options to use the Login Designer display.Please help. * Plugin Support [M Haseeb](https://wordpress.org/support/users/haseeb0001/) * (@haseeb0001) * [3 years, 3 months ago](https://wordpress.org/support/topic/problems-customizing/page/3/#post-16465385) * [@rynem](https://wordpress.org/support/users/rynem/) * We have released the updated version today; can you please test it and let me know. * Thanks * Thread Starter [care2michelle](https://wordpress.org/support/users/care2michelle/) * (@care2michelle) * [3 years, 3 months ago](https://wordpress.org/support/topic/problems-customizing/page/3/#post-16525994) * I apologize for the delay, I have been out of the office. I installed the new version today, but it’s still not working for me. It still doesn’t give me the menu option under appearance–> customize for Password Protected, only for Login Designer. So I still have no way to design the Password Protected login page apart from using code. It does add Password Protected to my main WordPress dashboard menu, but the options there do not allow for changing the appearance of the password protected login, other than the option to add text before and after the login. The styling options (logo, colors etc.) are not available in that menu, and Password Protected still doesn’t show up on the customization menu. * [wphastings](https://wordpress.org/support/users/wphastings/) * (@wphastings) * [3 years, 3 months ago](https://wordpress.org/support/topic/problems-customizing/page/3/#post-16526312) * Thanks [@arapps92](https://profiles.wordpress.org/arapps92/) – your solution worked for me. * Plugin Support [M Haseeb](https://wordpress.org/support/users/haseeb0001/) * (@haseeb0001) * [3 years, 3 months ago](https://wordpress.org/support/topic/problems-customizing/page/3/#post-16532536) * [@care2michelle](https://wordpress.org/support/users/care2michelle/) Please Share a video of the plugin page of your website and login designer settings. * Thanks * Plugin Support [M Haseeb](https://wordpress.org/support/users/haseeb0001/) * (@haseeb0001) * [3 years, 2 months ago](https://wordpress.org/support/topic/problems-customizing/page/3/#post-16580592) * We haven’t heard from you, so we’ll mark this thread as resolved. Feel free to open a new one if you need it. Viewing 13 replies - 31 through 43 (of 43 total) [←](https://wordpress.org/support/topic/problems-customizing/page/2/?output_format=md) [1](https://wordpress.org/support/topic/problems-customizing/?output_format=md) [2](https://wordpress.org/support/topic/problems-customizing/page/2/?output_format=md) 3 The topic ‘problems customizing’ is closed to new replies. * ![](https://ps.w.org/password-protected/assets/icon-128x128.gif?rev=2824217) * [Password Protected — Lock Entire Site, Pages, Posts, Categories, and Partial Content](https://wordpress.org/plugins/password-protected/) * [Frequently Asked Questions](https://wordpress.org/plugins/password-protected/#faq) * [Support Threads](https://wordpress.org/support/plugin/password-protected/) * [Active Topics](https://wordpress.org/support/plugin/password-protected/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/password-protected/unresolved/) * [Reviews](https://wordpress.org/support/plugin/password-protected/reviews/) * 43 replies * 6 participants * Last reply from: [M Haseeb](https://wordpress.org/support/users/haseeb0001/) * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/problems-customizing/page/3/#post-16580592) * Status: resolved