Title: problems found
Last modified: November 25, 2022

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# problems found

 *  [jeanlarrota32](https://wordpress.org/support/users/jeanlarrota32/)
 * (@jeanlarrota32)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/problems-found/)
 * I’m testing the plugin, and unfortunately it has some errors like the following:
 * – The plugin is not compatible or does not have the possibility to add specific
   role capabilities
 * so modify the following file
 * plugins\wp-support-ticket\includes\class-ticket.php
 * adding the following code
 *     ```
       'capability_type' => 'pl_support',
                   'capabilities' => array(
                       'edit_pl_support' => 'edit_pl_support', 
                       'read_pl_support' => 'read_pl_support', 
                       'delete_pl_support' => 'delete_pl_support', 
                       'edit_pl_supports' => 'edit_pl_supports', 
                       'edit_others_pl_supports' => 'edit_others_pl_supports',
                       'publish_pl_supports' => 'publish_pl_supports',
                       'read_private_pl_supports' => 'read_private_pl_supports',
                       'create_pl_supports' => 'edit_pl_supports',
       ),
       ```
   
 * – If I am creating a tickect, and I only leave the title entered, it generates
   an error, since the image does not fit
 * – also detected an error in the code
 * plugins\wp-support-ticket\includes\class-ticket-meta.php
 * pass this
 * `$message1 .= __('Hello,','wp-support-ticket') . "\r\n\r\n";`
 * to
 * `$message1 = __('Hello,','wp-support-ticket') . "\r\n\r\n";`
 * –

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [jeanlarrota32](https://wordpress.org/support/users/jeanlarrota32/)
 * (@jeanlarrota32)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/problems-found/#post-16235539)
 * I have noticed that deleting a ticket does not remove the related information.
   In the tables:
 * – wp_support_reply_noti
    – wp_support_reply – wp_support_attachment
 * Nor is it deleting the files stored in Upload
 *  Thread Starter [jeanlarrota32](https://wordpress.org/support/users/jeanlarrota32/)
 * (@jeanlarrota32)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/problems-found/#post-16235787)
 * Another error encountered while trying to update settings
 * Undefined index: ticket_sc_page
 * plugins\wp-support-ticket\includes\class-settings.php

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘problems found’ is closed to new replies.

 * ![](https://ps.w.org/wp-support-ticket/assets/icon-256x256.png?rev=2067432)
 * [WP Support Ticket](https://wordpress.org/plugins/wp-support-ticket/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-support-ticket/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-support-ticket/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-support-ticket/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-support-ticket/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-support-ticket/reviews/)

 * 2 replies
 * 1 participant
 * Last reply from: [jeanlarrota32](https://wordpress.org/support/users/jeanlarrota32/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/problems-found/#post-16235787)