Title: Problems getting started
Last modified: September 24, 2024

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# Problems getting started

 *  Anonymous User
 * (@anonymized-14303347)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/problems-getting-started-2/)
 * Dear Mailpoet team,
 * As I am not hearing back from you as a premium customer, allow me to ask my support
   issues here, and raise some concerns and questions with your policy.
 * If I understand it correctly, on one hand, we need consent today for any form
   of marketing emails, and give users a chance to choose what email notifications
   they want to receive. On the other hand, it must still be possible to contact
   a customer or user for important issues, in these cases consent is implied.
 * Now, your software suggests that it would be possible to send Woocommerce and
   Sensei related messages not just for marketing purposes but also to increase 
   user engagement, but I need consent not just globally, but also for each list(
   i.e. Sensei LMS course lists)?
 * There are three use cases that I would like to realize, and do not understand
   how:
 * (1) Sending a Thank you email to a donor (Woocommerce product): If I chose to
   supplement the standard Woocommerce emails with an additional automated email
   for some meaningful conversation, I would need consent to send it? And how does
   this work exactly?
 * (2) Using MailPoet to send emails to Sensei course learners (instead of Sensei
   pro or Buddypress groups): (a) Is a course learner added automatically to the
   Sensei LMS course lists that your program has created? Can I manually add users
   to a course mailing list? If they choose to unsubscribe from all emails, will
   they still be getting course updates? 
   (b) Your program has automatically created
   lists for each Sensei course, twice. After I renamed them to remove the “Sensei
   LMS course” they reappeared again, offering again a signup to everyone from the“
   Manage your preferences” page, which I had to remove manually for the second 
   time.
 * (3) Globel consent vs. language specific lists: I am writing in English, French,
   and Italian. Now, Jetpack Blog to Newsletter signup allows to pick blog categories,
   allowing people to choose the language. But Mailpoet? I have created three Newsletter
   lists now offering specific signup in the footer. But if I asked for consent 
   at Woocommerce checkout, it might be counterproductive to make things too complicated.
   So, can I just keep it simple and ask for consent to contact them, and then add
   them manually to the Newsletter in the respective language? The alternative would
   be to add them to the English newsletter and then they would have to manage their
   language preferences.
 * Your editor could be improved: I do not understand why you are not making use
   of the Gutenberg editor and custom post types to write and store all emails, 
   and then pull them in an automation. They are hidden away in a visualized automation
   and require several clicks to access. There are basic features missing like a
   global header and footer, or the possibility to duplicate an already written 
   email or automation.
 * So basically, in a time in which the lines between blog, newsletter, transactional
   emails, and user engagement emails seems to get blurred, I am put on the fence
   by the first impression your software. You seem to think that you can tell us
   when and how we are allowed to contact our customers or users. This involves 
   not just double-opt in, but also list management. Correct me if I’m wrong.
 * In conclusion, your approach to work from triggers that are only available in
   WordPress has unique advantages, but only if we are also allowed to use them.
 * This is very complicated, and your absent support is not helpful.
 * Kind regards,
 * Nicole Schaller
   Pastor
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblems-getting-started-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter Anonymous User
 * (@anonymized-14303347)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/problems-getting-started-2/#post-18034174)
 * p.s. Please reconsider the language you are using on the default pages and templates.“
   Yup.”, “Howdy”, and other slang may not be appropriate for all sites. Also, for
   non-native English speakers, a clear not clever language is often better.
 *  Plugin Support [Lynn J.a11n](https://wordpress.org/support/users/lynnjat7/)
 * (@lynnjat7)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/problems-getting-started-2/#post-18041327)
 * Hi there @nmschaller,
 * While we are now helping you out on a private ticket, I’m responding to your 
   questions here to close the loop and hopefully help other customers with similar
   questions.
 * **Transactional versus Marketing emails: **
   Marketing Emails include: Newsletters,
   Post Notifications, Some types of automationTransactional Emails include: Emails
   sent by other plugins (WooCommerce order emails, WordPress registration emails,
   Sensei emails, etc), Some types of automation
 * [Here, you can read more about what types of automation are considered marketing x transactional.](https://kb.mailpoet.com/article/397-how-to-set-up-an-automation#transactional-email-vs)
 * **Setting up MultiLanguage emails**
   You can find advice on [how to manage email newsletters that are targeted at different languages here.](https://kb.mailpoet.com/article/203-support-for-multilingual-plugins)
 * **Working with Sensei**
   Sensei has its own integration with MailPoet and creates
   a mailing list for each course. This is a feature of Sensei and is happening 
   from their side. More here:[https://senseilms.com/documentation/sensei-mailpoet-integration/](https://senseilms.com/documentation/sensei-mailpoet-integration/)
 * **Managing Consent**
   As the site owner, you do have the superpower to manually
   add subscribers to list or mark them as subscribed.
 * However, we strongly recommend against doing this as it can lead to spam reports
   on your emails (which come directly from your subscribers, we do not apply our
   own spam criteria in general). If your site gets too many spam complaints, MailPoet
   will suspend your sending with our service temporarily so we can investigate 
   and help you clean your list. This can result in an interruption of services 
   including new signups and actively running automations.
 * For this reason, it’s important that the decision of which lists to sign up for
   rests solely in the hands of your subscribers.
 * **Limitations of the MailPoet editor**
   While integration with Gutenberg is a 
   long term goal, we do not have an ETA at this time for integrating that with 
   our own editor as it would allow our customers to create many email variations
   that simply are not supported by the big email services (Google, Yahoo, Outlook,
   Hotmail) and this would result in the creation of emails that cannot be delivered
   or cannot be viewed. While the MailPoet editor may seem limiting, it is designed
   to ensure that the emails you create are compatible with as many email services
   as possible, and can be safely delivered.
 * **Language in default pages and templates**
   I’d be happy to compile a list of
   red flags here for our development team to consider, can you provide screenshots
   of where you are seeing the offensive language? Thank you!
    -  This reply was modified 1 year, 8 months ago by [Lynn J.a11n](https://wordpress.org/support/users/lynnjat7/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problems getting started’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [Lynn J.a11n](https://wordpress.org/support/users/lynnjat7/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/problems-getting-started-2/#post-18041327)
 * Status: not resolved