Title: problems getting started with updraftplus
Last modified: August 21, 2016

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# problems getting started with updraftplus

 *  Resolved [markseger](https://wordpress.org/support/users/markseger/)
 * (@markseger)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/problems-getting-started-with-updraftplus/)
 * I’m brand new to wordpress and at the same time trying our the updraftplus plugin.
   I think there are a lot of assumptions around a users knowledge being made and
   have several questions.
 * First and foremost, updraft wouldn’t even upload until I added this
 * define(‘FS_METHOD’,’direct’);
 * to the bottom of my config file and then it at least got past that step.
 * Next, the updraftplus plugin won’t install as it can’t write to the wp-content
   directory. Since there are no instructions about exactly what must be done, I
   just set the whole directory tree to 777, knowing this is a bad idea but lacking
   any other help had to do this to make progress.
 * Finally I’m trying to enable/test swift and it’s failing. The page for for configuring
   it tells me to leave the region blank but when I do it tells me to run “User::
   setDefaultRegion and ::update()”, but I have no idea what that means, so I filled
   in the region.
 * Now then I click on test it’s telling me I need V2 keystone authentication but
   I’m using V2, specifically this:
 * [https://region-b.geo-1.identity.hpcloudsvc.com:35357/v2.0/](https://region-b.geo-1.identity.hpcloudsvc.com:35357/v2.0/)
 * so I’m at standstill. For the record, I have defined OS_ style environment variables
   for my V2 credentials and the swift stat command works just fine so I know there
   are valid for V2.
 * can someone please tell me what I’m doing wrong?
 * -mark
 * [https://wordpress.org/plugins/updraftplus/](https://wordpress.org/plugins/updraftplus/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/problems-getting-started-with-updraftplus/#post-4825101)
 * Hi Mark,
 * You’re the guy that HP has assigned to look at testing the new OpenStack support
   in UD? This doesn’t really belong here – I will reply to you by email.
 * Best wishes,
    David
 *  Thread Starter [markseger](https://wordpress.org/support/users/markseger/)
 * (@markseger)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/problems-getting-started-with-updraftplus/#post-4825102)
 * ok so I guess my comments about v2 were a little confused. I didn’t realize that
   text about v2 is always there and not an error. sorry about that.
 * anyhow I tried again and the error I am getting is this one:
 * OpenStack settings test result: OpenStack authentication failed (OpenCloud\Common\
   Exceptions\EndpointError, No endpoints for service type [object-store], name [
   swift], region [region-b.geo-1] and urlType [publicURL])
 * as I said, I can use my credential successfully with the swift client and so 
   have no idea by updraft isn’t happy. I think if the error message could include
   the curl command being used it might help me figure out what’s wrong with updraft.
   Also, does this plug log errors anywhere I could check? I’ll keep slogging through
   this and may even get lucky.
 * -mark
 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/problems-getting-started-with-updraftplus/#post-4825117)
 * For what it’s worth, the OpenStack support is using Rackspace’s SDK: [https://github.com/rackspace/php-opencloud](https://github.com/rackspace/php-opencloud)
 * And the code for interfacing with that in UpdraftPlus is in:
    [https://plugins.svn.wordpress.org/updraftplus/trunk/methods/openstack2.php](https://plugins.svn.wordpress.org/updraftplus/trunk/methods/openstack2.php)
 * which extends this class:
 * [https://plugins.svn.wordpress.org/updraftplus/trunk/methods/openstack-base.php](https://plugins.svn.wordpress.org/updraftplus/trunk/methods/openstack-base.php)
 * (The Rackspace Cloudfiles support also extends that class – since Cloudfiles 
   is also built on Swift).
 * At any point, if you want to log something, then you do stuff like:
 *     ```
       global $updraftplus;
       $updraftplus->log("blah blah blah");
       $updraftplus->log(serialize($my_object));
       ```
   
 * If there’s a log file open, then it gets written to that; if not, then it gets
   shown on the dashboard in the ‘last log line’ display. Though, if you’re doing
   personal debugging, then of course you can just do file_put_contents(‘/tmp/myfile.
   log’, ‘Whatever…’), etc.
 * David
 *  [johnnyd85](https://wordpress.org/support/users/johnnyd85/)
 * (@johnnyd85)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/problems-getting-started-with-updraftplus/#post-4825216)
 * Is this a gimmick so as to have to purchase the upgraded version? Each time I
   try to backup files it states incomplete with no explanation why.
 *  Plugin Author [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * (@davidanderson)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/problems-getting-started-with-updraftplus/#post-4825217)
 * Hi johnnyd85,
 * Please check the topic “PLEASE READ: Support forum guideline” before you post…
   link: [https://wordpress.org/support/topic/please-read-support-forum-guidelines](https://wordpress.org/support/topic/please-read-support-forum-guidelines)
 * Particularly, these items apply to your post:
 * 1. “Firstly, [the WordPress general forum welcome](http://codex.wordpress.org/Forum_Welcome).
   Note especially the paragraph “Where To Post”. (Do not post on other peoples’
   threads).
 * 2. “Also, let’s all please be nice to each other. If something’s broken then 
   it’s not because we hate you.” (if something does not work, it’s not because 
   someone has come up with a cunning plan to con you).
 * Many thanks,
    David

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘problems getting started with updraftplus’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
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 * 5 replies
 * 3 participants
 * Last reply from: [David Anderson / Team Updraft](https://wordpress.org/support/users/davidanderson/)
 * Last activity: [12 years, 2 months ago](https://wordpress.org/support/topic/problems-getting-started-with-updraftplus/#post-4825217)
 * Status: resolved