Title: Problems installing a custom theme Last modified: June 26, 2019 --- # Problems installing a custom theme * [levivanov](https://wordpress.org/support/users/levivanov/) * (@levivanov) * [6 years, 11 months ago](https://wordpress.org/support/topic/problems-installing-a-custom-theme/) * Hello fellow WP users, * I have recently encountered a problem while setting up wordpress for my business webpage. * I run WP 5.2.2. on localhost via bitnami (php version 7.x). It seems to work out of the box. There are 3 themes already as stock but I want to upload my custom theme bought elsewhere. * Not sure if this is a theme or wp/localhost issue that’s why I have decided to seek help on this forum. * Before my attempt to instal a theme, I had no active plugins of any kind. I have logged into a dashboard, uploaded theme-name.zip file at temes menu and theme is successfully instaled. However… * When I try to see the live preview of a theme my browser (Chrome) gives me an error ERR_CONNECTION_RESET. I ignore this and I activate a theme. Before the activation even starts I get an error page with the same error (ERR_CONNECTION_RESET) and my whole localhost/wordpress is down. I can’t even access localhost/wordpress/ login. * So I go to my wp-content/themes and delete theme-name folder. I can now access localhost/wordpress/login again. * The theme that I am trying to install has some custom plugins required to be instaled. I delete my theme, I manually install theme-name core plugin, activate it and then try to install custom theme again. Still not working I encounter the same error. * I have already reached out to my theme support but their answer was like this: * > Hello there, > Welcome to your support management and thank you for choosing our theme! > In order to solve this issue, please follow the next steps: > 1. Delete Theme-Name Core plugin > You need to delete the core plugin before updating the theme. If you don’t > have access to admin panel, you need to delete the core plugin manually from > your server. > 2. Deactivate all another theme plugin > 3. Update theme > First, you need to use an FTP client ( like FileZila ) > Download latest All > files & documentation file from ThemeForest (your Downloads page) Extract it > and locate theme-name.zip Extract theme-name.zip and locate the theme-name > folder Copy/Replace the content of the theme folder to /wp-content/themes/theme- > name folder of your web site. > 4. Install Theme Name Core plugin > 5. Activate all another theme plugin * I have followed the steps but with no luck. * Does anyone have some idea how to fix it? Thanks, Lev Viewing 5 replies - 1 through 5 (of 5 total) * [Jackie Chan](https://wordpress.org/support/users/jackie-chan/) * (@jackie-chan) * [6 years, 11 months ago](https://wordpress.org/support/topic/problems-installing-a-custom-theme/#post-11674803) * Hi, * Sometimes themes comes as a .zip folder but you may need to open this to then find the actual .zip file to upload, depending on the theme. Once you’re sure it’s the right .zip file; it should be a simple dashboard > themes > upload theme.. * If it doesn’t activate after this point I’d highly recommend requesting some support from the creators of the theme; or just go with a more popular theme with plenty of documentation or support. WordPress has come a long way so uploading& activating a premium theme shouldn’t cause you any issues.. * Thread Starter [levivanov](https://wordpress.org/support/users/levivanov/) * (@levivanov) * [6 years, 11 months ago](https://wordpress.org/support/topic/problems-installing-a-custom-theme/#post-11675099) * [@jackie-chan](https://wordpress.org/support/users/jackie-chan/) * Thanks for the tip, but I have uploaded .zip file with theme contents only. * As this is one of the super popular non-WP themes I’m beginning to think I might have issues regarding my bitnami/apache2 settings. Although I have tried and installed a fresh version of bitnami twice. Also if I restart MySQL and apache servers (as was recommended on bitnami forums) it doesn’t resolve it. * [Jackie Chan](https://wordpress.org/support/users/jackie-chan/) * (@jackie-chan) * [6 years, 11 months ago](https://wordpress.org/support/topic/problems-installing-a-custom-theme/#post-11675624) * [@levivanov](https://wordpress.org/support/users/levivanov/) * Your welcome, sorry i’m not familiar with bitnami/apache etc.. hopefully someone else can help! Alternatively if you hit a dead end; let me know what you’re trying to achieve from your site and i can help you find an alternative, * Regards * Thread Starter [levivanov](https://wordpress.org/support/users/levivanov/) * (@levivanov) * [6 years, 11 months ago](https://wordpress.org/support/topic/problems-installing-a-custom-theme/#post-11677026) * [@jackie-chan](https://wordpress.org/support/users/jackie-chan/) * I just need a localhost for wordpress so I can modfy a theme to my liking and add content before I upload it to my hosting. * Thread Starter [levivanov](https://wordpress.org/support/users/levivanov/) * (@levivanov) * [6 years, 11 months ago](https://wordpress.org/support/topic/problems-installing-a-custom-theme/#post-11677248) * I have found a solution. Instead of using bitnami I have instaled MAMP (that also runs apache/MySQL serves) and now it works. * Maybe someone will find it useful 🙂 * Regards Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Problems installing a custom theme’ is closed to new replies. ## Tags * [connection error](https://wordpress.org/support/topic-tag/connection-error/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 5 replies * 2 participants * Last reply from: [levivanov](https://wordpress.org/support/users/levivanov/) * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/problems-installing-a-custom-theme/#post-11677248) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics