Title: Problems – re-register Last modified: May 3, 2024 --- # Problems – re-register * Resolved [dollydeb](https://wordpress.org/support/users/dollydeb/) * (@dollydeb) * [2 years ago](https://wordpress.org/support/topic/problems-re-register/) * HI, we use WooCommerce to allow people to subscribe to a page on our website. We gave some people free access for 3 months. When that expires, I want them to be able to re-register for a paid licence, but the system keeps saying they already have an account under that email or user id. I have tried to delete them under the membership and customer sections, but I can’t seem to get rid of them. PLs help. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblems-re-register%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * [Stef](https://wordpress.org/support/users/serafinnyc/) * (@serafinnyc) * [2 years ago](https://wordpress.org/support/topic/problems-re-register/#post-17731673) * Hello [@dollydeb](https://wordpress.org/support/users/dollydeb/) What you are doing and what you want to do are two different things. Standard role for WordPress is Subscriber. It does not make them a Subscription kind though. For that you’ll need to configure your subscription app. I see you’re using [WooCommerce Subscriptions](https://woocommerce.com/products/woocommerce-subscriptions/). In there users can sign up, you can dictate the trial period and then it’ll automatically convert to a paid subscription. * Which is looks like you have done. I think it best you submit a ticket to WooCommerce Subscriptions since this forum is only for WooCommerce core and Subscriptions is a paid for app. Support is free over there as well. * Hope that helps. * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [2 years ago](https://wordpress.org/support/topic/problems-re-register/#post-17733798) * Hi there [@dollydeb](https://wordpress.org/support/users/dollydeb/), * Just want to confirm with you, what subscription plugin are you using in your store? Could you please share with us the direct link to the plugin? * [Stef](https://wordpress.org/support/users/serafinnyc/) * (@serafinnyc) * [2 years ago](https://wordpress.org/support/topic/problems-re-register/#post-17733964) * You have to click the Register button [@ckadenge](https://wordpress.org/support/users/ckadenge/) and then if you use **Wappalyzer** you’ll see she’s using WooCommerce Subscriptions. Go to this [page](https://www.intuitivesupportservices.com/product/premium-monthly-membership) to avoid clicking the register button and then you’ll see. * [Screenshot of apps](https://loom.com/i/17bf7512b2ce4011bd20952d91ef284b) * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years ago](https://wordpress.org/support/topic/problems-re-register/#post-17739425) * Hey [@serafinnyc](https://wordpress.org/support/users/serafinnyc/), thanks for clarifying! * [@dollydeb](https://wordpress.org/support/users/dollydeb/), since you are using WooSubscriptions, if you need further help, to ensure that we can assist you further, could you please create a new ticket on our support page and include the forum thread link? This will allow our team to review your specific issue and provide you with the best possible solution. You can do this by going to ** [WooCommerce.com > MY profile > Support](https://woo.com/my-account/contact-support/)** * Have a wonderful day! * Thread Starter [dollydeb](https://wordpress.org/support/users/dollydeb/) * (@dollydeb) * [2 years ago](https://wordpress.org/support/topic/problems-re-register/#post-17740354) * Hi – looks like I need to connect the store before i can raise a question there, I am just going around in continuous circles. * Is there any guidance on how to do that? So that I can then ask the question above and start again? * [Stef](https://wordpress.org/support/users/serafinnyc/) * (@serafinnyc) * [2 years ago](https://wordpress.org/support/topic/problems-re-register/#post-17741304) * Not necessarily. If you have a purchase code or Id the team will help you any way they can. Also there are so good informative videos on YouTube like this guy [here](https://www.youtube.com/watch?v=LXvB8LM_4l4) and others. * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [2 years ago](https://wordpress.org/support/topic/problems-re-register/#post-17767524) * Hi there! We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Problems – re-register’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 7 replies * 5 participants * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/) * Last activity: [2 years ago](https://wordpress.org/support/topic/problems-re-register/#post-17767524) * Status: resolved