Title: Problems uninstalling Jetpack
Last modified: December 12, 2020

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# Problems uninstalling Jetpack

 *  Resolved Anonymous User 17720056
 * (@anonymized-17720056)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/problems-uninstalling-jetpack/)
 * Hi! I am struggling to find out why I can’t uninstall Jetpack.
    Here’s what happens:
   1. I deactivate, then delete the plugin 2. Next time I log in, it’s back again
   3. I try deleting all the files with “jetpack” in the name via File Manager on
   my host’s website, for example: the plugin folder if it’s still there /.wp-cli/
   cache/plugin/jetpack-9.2.1.zip /public_html/wp-content/themes/sinatra/inc/compatibility/
   class-sinatra-jetpack.php 4. If I delete the file in my theme directory (the 
   last one), I get a critical error and the site goes down.
 * I’ve talked to my host support at Bluehost, to various different people over 
   the last 7 days, but they’ve been of no help so far. After their tech support
   did something on my site yesterday I’m getting the following in my Site Health:
 * > 1 critical issue
   >  Your site could not complete a loopback request Performance
   > Loopback requests are used to run scheduled events, and are also used by the
   > built-in editors for themes and plugins to verify code stability.
   > The loopback request to your site failed, this means features relying on them
   > are not currently working as expected.
   >  Error: cURL error 28: Operation timed
   > out after 10001 milliseconds with 0 bytes received (http_request_failed)
 * I contacted Bluehost support again and they told me to not give attention to 
   this error. As for the main issue, not being able to uninstall Jetpack, they 
   told me to keep deleting the plugin and someday it will disappear completely(?).
 * I’m not sure how to move forward from here, any ideas?
    Thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fproblems-uninstalling-jetpack%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Branko](https://wordpress.org/support/users/brankoconjic/)
 * (@brankoconjic)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/problems-uninstalling-jetpack/#post-13803348)
 * Hey @awesonja,
 * I’m really not sure what went wrong with your website, but Sinatra cannot install
   JetPack for you in any way. But your hosting could be, so your best chance is
   to contact them.
 * The file you mentioned `class-sinatra-jetpack.php` is a compatibility class for
   the JetPack plugin and it only adds support for some of JetPack’s features. That
   file should not be removed from the theme.
 *  Thread Starter Anonymous User 17720056
 * (@anonymized-17720056)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/problems-uninstalling-jetpack/#post-14085212)
 * Thanks for the reply, I figured this out now. It was a simple setting in the 
   hosting control panel that needed switching off!
 *  [biddrup](https://wordpress.org/support/users/biddrup/)
 * (@biddrup)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/problems-uninstalling-jetpack/#post-14333492)
 * I am also facing the same issues. I contacted Bluehost and they just renamed 
   the jetpack file and it’s not working. Could you please leave a message that 
   you switched off. thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Problems uninstalling Jetpack’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/sinatra/1.4.1/screenshot.jpg)
 * Sinatra
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 * 3 replies
 * 3 participants
 * Last reply from: [biddrup](https://wordpress.org/support/users/biddrup/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/problems-uninstalling-jetpack/#post-14333492)
 * Status: resolved